Client Success Manager

Responsibilities

Focus on Retention, Cross‑Sell, Client Advocacy and developing the business value proposition through RSI services offerings. Deliver and communicate ROI throughout the client lifecycle. Build C‑level and executive relationships, establishing trusted advisor status. Drive growth, value, retention and partnerships for important clients to ensure active engagement and full recognition of ROI. Develop key account plans including retention strategies, cross‑sell opportunities, power maps and client advocacy.

Meet and exceed quarterly quota targets for renewals, cross‑sell and advocacy. Create awareness and demand for Rimini Street products and services. Identify, cultivate and engage on cross‑sell opportunities within your portfolio for services or strategic solutions. Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals and assisting with retention sales execution. Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships and overall client communications.

Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs (events, interviews, etc). Implement and utilize current social and digital selling strategies to maximize opportunities via social networking platforms. Quarterback the team and coordinate across executive leadership, sales, service delivery and marketing. Monitor client consumption of Rimini Street services with the support of standard dashboards, maintain up‑to‑date client information in  and other systems.

Provide detailed and timely status reporting to all management as requested. Assure client communications and escalations are performed on time, sufficiently and accurately.

The Client Success Manager will manage and expand partnerships with clients. The right candidate will have an entrepreneurial spirit, a proven track record of client management or business development and executive relationship excellence with the ability to provide solutions and guidance to meet business objectives and take business to the next level. Passion for clients and a hands‑on approach are required.

The role is located in the Middle East and supports the growth and development of this region, while handling a number of smaller accounts remotely across the UK and France.

Proven experience in client management, retention, cross‑sell, advocacy, and executive relationship building. Ability to develop key account plans, deliver ROI, engage in executive business reviews and drive client satisfaction. Strong communication skills, strategic thinking and a proactive approach to client success. Experience using Salesforce and other CRM systems. Experience in the IT or technology services industry is a plus. Fluency in English.

Ability to travel to client sites as required.