Director, Client Management

Director, Client Management

Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insight across the global energy, chemicals, metals, and fuel supply value chain. Our offerings support customers across spot, wholesale, and retail markets, as well as emerging segments tied to the energy transition. Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables customers to make confident, high‑stakes commercial decisions in volatile and fast‑evolving markets.

Dow Jones Energy is investing in its client engagement capabilities to deepen partnerships with its most critical accounts. The Client Relationship Manager is a key position within the commercial organization, working alongside Commercial Managers as part of an integrated team embedded directly within a set of strategic accounts. This is not a traditional account management role; it is a cross‑functional, client‑facing position designed to elevate the quality and consistency of how Dow Jones Energy engages with its most important customers, from day‑to‑day interactions through to long‑term strategic partnership.

• Customer Experience & Partnership: Champion a culture of exceptional client engagement within assigned accounts. Build deep, trusted relationships with key contacts and influential stakeholders, ensuring customers consistently realize the strategic value of the Dow Jones Energy portfolio.
• Cross‑Organizational
  
  Collaboration:
  
  Drive cohesion across teams and functions to ensure clients receive a seamless, consistent experience. Work closely with Sales, Product, Editorial, and Research teams — breaking down silos and creating the conditions for genuine commercial partnership across the organization.
• Opportunity Identification & Growth: Work in close partnership with Commercial Managers to identify and pursue growth opportunities within the account base, including whitespace, cross‑sell, upsell, and strategic account expansion. Translate client insight and market knowledge into actionable commercial strategies.
• Pre‑ and Post‑Sale Engagement: Ensure clients are supported through the full commercial lifecycle — from onboarding and adoption through retention and renewal. Build and maintain engagement plans that drive usage, deepen relationships, and maximize the value of enterprise‑wide licenses.
• Client Advocacy & Feedback: Act as the voice of the client internally. Conduct continuous, investigative dialogue with customers to understand their business priorities, surface unrecognized needs, and channel actionable feedback to Product and Editorial teams to shape the Dow Jones Energy portfolio.
• Account Health & Commercial Discipline: Maintain accurate and current visibility into account health, renewal risk, and expansion opportunity. Keep detailed records in CRM systems to support commercial planning and leadership reporting.
• Partnership Building: Build and sustain meaningful partnerships with key accounts and influential entities across the region, acting as a trusted advisor embedded within the client's business and representing Dow Jones Energy at senior levels.

• Minimum of 12 years of experience in relationship management, account management, or commercial roles within financial data, energy markets, or B2B information services.
• Strong understanding of the landscape and how clients make decisions.
• Customer‑First Mindset:
  Genuine passion for client engagement with a track record of building long‑term, growth‑oriented partnerships. Understands that lasting commercial success comes from trust, consistent service, and deep understanding of customer needs.
• Cross‑Functional Leadership:
  Demonstrated ability to work across Sales, Product, and Editorial or Research teams to achieve shared goals, bringing people together, aligning competing priorities, and creating momentum in environments where authority is earned.
• Commercial Acumen:
  Comfortable interpreting usage data, account trends, and market signals to inform client strategy, identify expansion opportunities, and translate client insight into actionable commercial recommendations.
• Communic…