What you will do
Inside Sales Engineer is the key role reporting to Sales and Customer Service Manager ME. The Inside Sales Engineer will be based in Dubai and support the customers by identifying their needs, offering standard specific solutions, equipment and services in order to maximize opportunities and their success ratio. You will support Foam Products so background in Foam Suppression sales/design is a must.
The Inside Sales Engineer will collaborate with outside sales, customer services, product management and technical services resources to ensure proposals include technical solutions that address customer needs while adhering to Johnson Controls product standards, quality standards, and specifications.
How you will do itAs an Inside Sales Engineer you will be the key point of contact for clients, answering queries and providing basic technical advice and information on new product introductions and modifications. You will handle Special Hazards product inquiries, follow up with the customers, build & maintain good relationships through Johnson Controls routes to market at all levels, and coordinate new and repeat sales to ensure 100% customer satisfaction and account retention.
You will collaborate with other regional sales colleagues to share market intelligence about product opportunities that will grow sales, submit orders and confer with Customer Service Representatives, and coordinate with outside sales support, demand planning/forecasting processes and create special pricing requests (SPR) in conjunction with the Sales Team.
You will prepare frequent reports by collecting, analyzing, summarizing quotation information vs success ratio and market application trends.
Using the CRM environment you will keep constant and accurate all aspects of the customer relationship as regards to their commercial and contractual relationship; an accurate record must be maintained at all times.
You are a natural self‑starter, problem‑solver and data/analytics driver with the ability to explain technological concepts to a non‑technical audience combined with a customer‑orientated attitude.
You will maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies. You will contribute to sales effectiveness by identifying short‑term & long‑range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options & courses of action and implementing directives.
What we look for Required- Bachelor degree in electrical / mechanical engineering or equivalent
- Minimum 3 years of experience in sales/estimation/design of Special Hazards products (Foam System Gas Suppression Systems is also a plus)
- Tireless results driven, strong sales drive and hunter mentality
- Excellent verbal and written communication skills with the ability to communicate technical information to a non-technical audience
- Fluent language skills in English (written, reading, spoken)
IC
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