Customer Service Advisor- Arabic and English Speaker

Job Description

Are you looking for a career change with a forward‑thinking global organization? Come be part of our award‑winning company driven by our people from 70 countries where all members contribute and support each other’s success and well‑being. We proudly unite as game‑changers and have been recognized with awards such as World’s Best Workplace, Best Companies for Career Growth, and Best Company Culture year after year.

This is a great opportunity to reimagine an all‑new career journey and develop friends for life at the same time. We will give you all the training, cutting‑edge technologies, and the continuing support you need to succeed. At Concentrix, real career and personal growth potential exists – about 80% of our managers and leaders have been promoted from within. We offer a range of free learning and leadership development programs designed to set you on your way to the career you’ve always envisioned.

• Handle inbound and outbound requests via multiple channels – phone, e‑mail, mail, live chat, social channels, and Whats App.
• Curate unforgettable, personalized experiences for high‑net‑worth clients.
• Maintain broad knowledge of client products and services.
• Exceed sales and CRM targets while fostering long‑term client relationships.
• Leverage your deep product knowledge, materials, craftsmanship, and heritage to advise and inspire.
• Maintain utmost discretion and professionalism in every interaction.
• Collaborate seamlessly with the team to uphold brand standards across all touchpoints.
• Support e‑commerce related enquiries for all sites in the region.
• Respond to after‑sales related questions on a basic level (e.g., order status, product information).

• Previous experience in the luxury retail, hospitality, or high‑end customer service industry.
• Strong passion for the luxury universe.
• Bachelor’s degree or diploma in any related field.
• 3–5 years of experience in luxury retail, upscale hospitality, or high‑end customer service.
• Fluent in English (B2–C1 level) and Arabic; additional languages are a strong asset.
• University degree with a background in the timepiece and jewelry industry or other luxury items is an added advantage.
• Can work rotating and weekend shifts.

We embrace our game‑changers with open arms and value people from diverse backgrounds who are curious and willing to learn. If you don’t meet every requirement, we encourage you to apply anyway – we’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone and will do our best to match you with the right role.