Service Manager MEA

We're looking for someone who will cover the following areas:

• Dealer Development: Coach and support dealers, drive training programs, and onboard new partners for continuous improvement.
• Technical Support: Provide proactive solutions, minimize machine downtime, and ensure efficient case resolution.
• Customer Satisfaction: Champion maintenance contracts, warranty extensions, genuine parts, and telematics initiatives to boost loyalty.
• Warranty & Administration: Oversee warranty accounts, field modifications, and key KPIs for dealer performance and compliance.

• Solid technical background (machinery, hydraulics, electrical systems, engines), ideally with a bachelor’s degree in mechanics or equivalent.
• Proven hands‑on experience in aftermarket service, preferably within dealer networks.
• Strong IT and computer skills
• Excellent communication and coaching skills, capable of engaging both technical and business audiences.
• Commercial acumen to drive warranty sales and customer loyalty programs.
• English fluency is mandatory
• Willingness to travel extensively (up to 70%), covering Middle East and Africa.

At Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.