Service Coordinator Engineering Products

Ideal candidate must have 3-5 years experience in Service Coordination effectively liaising between Service Engineers, Customers, and Suppliers. The candidate must have a basic technical understanding of Engineering Products like Survey Equipment, Laboratory Equipment, Robotics, Drones and Inspection and testing products.

Work Location:

Dubai, UAE

• Attend internal and external customer requests to generate Quotation.
• Generate, Manage, Track and Update Quotation in the Oracle ERP / CRM system.
• Assist Sales Team in Customer Quote follow-up and improve conversion ratio.
• Assist Sales Team in handling existing customers to obtain more Repeat orders.
• Make Out-bound calls to activate Lost and Dormant customers.
• Prepare, coordinate in Approval and Input Purchase Requisition in the ERP System for Customer Order and Stock planning.
• Develop necessary Sales Order Worksheet (SOW) / Approval documents as per the Company policies and coordinate with various departments in obtaining necessary approvals.
• Coordinate with the sales team in New Supplier and Customer Creation in the ERP.
• Coordinate with Sales and Marketing Team in Creating / Modifying Item Master in ERP system.
• Attend Customer enquiries – Telephonic, eMail and Walk-in
• Take an active role to attend, Capture, Escalate and Resolve Customer complaints related to Pre-Sales function
• Actively contribute along with the Sales Team to achieve the Overall company objectives set for the FY.
• Work order and Reports generation

• Diploma or Bachelor's degree
• Minimum 3-5 years’ experience in a technical service support environment with 3-5 years of Service Coordination experience.
• Good communication skills and team spirit.