Enterprise Account Management Freight Forwarding SaaS

Role Overview

We are seeking an experienced and customer-centric professional for the role of Enterprise Account Management to drive strategic customer acquisition account growth andlong-term customer success for our Freight Forwarding SaaS platform The ideal candidate will possess strong domain expertise in Freight Forwarding amp Logistics alongwith proven experience in enterprise SaaS customer relationship management renewals and business expansion across large enterprise accounts

• Identify engage and acquire enterprise customers in Freight Forwarding Logistics CHA NVOCC and Supply Chain sectors
• Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions
• Conduct product presentations solution discussions commercial negotiations and contract closures
• Build and manage enterprise pipeline to achieve revenue and growth targets
• Collaborate with implementation and product teams for smooth customer onboarding and transition

• Manage strategic enterprise accounts and build strong elationships with CXOs business heads and operational stakeholders
• Drive customer retention renewals and long-term account growth
• Identify upsell and cross-sell opportunities across business units and regions
• Conduct periodic business reviews and strategic account planning sessions
• Act as trusted advisor and primary escalation point for key customers

• Ensure successful adoption and utilization of the SaaS platform
• Coordinate with implementation product support and leadership teams to address customer needs and escalations
• Capture customer feedback and collaborate internally for continuous product and service improvement
• Monitor customer health engagement and satisfaction metrics

• 8 15 years of experience in Enterprise SaaS Products Enterprise Account Management Freight Forwarding Logistics Domain Customer Relationship amp Revenue Management
• Strong expertise in Ocean amp Air Freight Operations Customs CHA Processes Transportation amp Warehousing Shipment Lifecycle Documentation amp Billing
• Proven experience handling large enterprise customers across India and Middle East markets
• Strong track record in Customer acquisition Account growth amp retention Revenue ownership Strategic relationship management
• Excellent communication presentation negotiation and stakeholder management skills

• Bachelor s degree in business Logistics Supply Chain or related field
• Experience working with Freight Forwarding ERP SaaS platforms
• Exposure to digital transformation projects within logistics and supply chain organizations

• Enterprise customer acquisition Revenue growth and account expansion
• Customer retention and renewals
• Strategic account development
• Customer satisfaction and adoption rates