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Client Services Executive
Job Description & How to Apply Below
Dubai, United Arab Emirates | Posted on 02/26/2026
Client Services Executive is a professional who is responsible for providing outstanding client service by leading and motivating their team and developing loyalty programs to increase client satisfaction.
Key Responsibilities/Duties
- Build and maintain relationships with clients.
- Ensure clients are satisfied with their products and services.
- Alert the teams about opportunities for further sales within new/existing clients.
- Let clients know about other products (main and ancillary) and promotions the company offers.
- Provide accurate information to the client.
- Attend meetings with clients to build relationships.
- Achieve client relationship targets and KPI’s as set by the Client Service Manager
- Escalate and resolve areas of concern as raised by clients.
- Carry out client satisfaction surveys and reviews.
- Updating Zoho CRM and ensure other internal departments are aware of changes within clients.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Assisting clients with License, Visa and any ancillary services during business setup journey of the client.
- Arranging Transports and Courier for clients.
- Following up for payments.
- Assisting clients in License Renewal, License Amendment, License Upgrade and License Cancellation.
- Being up to date with any rule changes in UAE.
- Daily reporting to manager. Perform other responsibilities and tasks as directed by the manager in order to meet department/division objectives.
- Has an extensive UAE company incorporation / business setup expertise.
- Well-experienced and has solid understanding of onshore and offshore company formation.
- Has outstanding networking and business development skills.
- Must be passionate go-getter, capable of managing clients with limited supervision.
- Good presentation skills and positive attitude.
- Excellent oral and written communication skills in English, other language is a plus.
- Business degree or related qualification.
- Ability to meet deadlines.
- Calm, polite, and professional behavior.
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