Business Development Manager – SaaS; Confidential

About The Company (Confidential)

We are a fast‑growing SaaS platform in the beauty, wellness, and personal care industry, providing end‑to‑end business management solutions for salons, spas, barbershops, and wellness centers.

Our Platform Enables Businesses To Manage:

• Online appointments & scheduling
• POS (billing & payments)
• Customer CRM & loyalty programs
• Inventory & stock management
• Staff scheduling, payroll & commissions
• Marketing automation (SMS, email campaigns, promotions)
• Business analytics & reporting
• Multi‑location operations

We support businesses across multiple global markets, helping them digitize operations, increase bookings, improve customer retention, and scale efficiently.

We are seeking a high‑performing Business Development Manager (BDM) with strong SaaS sales experience and proven leadership ability.

This hybrid role combines individual revenue ownership with team leadership responsibility, where you will manage a team of 6 Business Development Executives while also carrying your own sales target.

• Own and achieve monthly, quarterly, and annual sales targets.
• Manage full sales cycle: prospecting, qualification, demo, negotiation, and closing.
• Build and maintain a strong pipeline of salon, spa, and wellness business leads.
• Conduct product demonstrations and solution presentations to decision‑makers.
• Identify upsell and cross‑sell opportunities within new and existing accounts.
• Close high‑value SaaS subscription deals and enterprise accounts.
• Consistently achieve or exceed revenue quotas.

• Lead, manage, and mentor a team of 6 Business Development Executives.
• Set clear daily, weekly, and monthly activity targets.
• Monitor calls, meetings, demos, and pipeline performance.
• Conduct regular coaching sessions and performance reviews.
• Support team members in deal closures and client negotiations.
• Ensure CRM discipline, data accuracy, and follow‑up consistency.
• Drive a high‑performance, target‑driven sales culture.
• Improve conversion rates and productivity across the team.

• Appointment booking systems
• POS and payment solutions
• CRM and customer retention tools
• Membership and loyalty programs
• Inventory and stock control
• Staff and payroll management
• Marketing automation tools
• Reporting and analytics dashboards
• Multi‑branch management systems

• Maintain a strong and qualified sales pipeline.
• Track opportunities across all funnel stages.
• Ensure accurate forecasting of monthly and quarterly revenue.
• Identify pipeline risks and conversion gaps.
• Ensure all activities are updated in CRM systems.

• Prepare daily, weekly, and monthly sales reports.
• Track KPIs including:
• Revenue generated
• MRR / ARR performance
• Conversion ratios
• Sales cycle duration
• Team productivity metrics
  
  Pipeline coverage
• Forecast accuracy
• Provide insights on market trends, customer objections, and competitor activity.
• Present performance updates to senior leadership.

• Identify new business opportunities and market segments.
• Develop strong relationships with salon/spa owners and industry stakeholders.
• Participate in industry events, exhibitions, and networking activities.
• Contribute to sales strategy, scripts, and go‑to‑market improvements.
• Share market intelligence and competitor insights.

• Bachelor's degree in Business, Marketing, or related field.
• 5–8+ years of B2B sales experience.
• Minimum 3+ years in SaaS/software sales.
• Minimum 2 years of team management experience (5–10 members preferred).
• Proven track record of achieving individual sales targets.
• Experience handling subscription‑based or recurring revenue models.
• Strong CRM experience (Salesforce, Hub Spot, Zoho, etc.).

• SaaS sales in salon, spa, wellness, retail, hospitality, or service industries.
• Experience selling POS, CRM, ERP, HRMS, or booking systems.
• GCC/UAE or international SaaS sales exposure.
• Experience selling to SMB and mid‑market businesses.

• Consultative selling
• Solution selling
• Negotiation & closing
• Pipeline management
• Value‑based selling

• Team management
• Coaching & mentoring
• Performance management
• Accountability building

• Sales forecasting
• KPI tracking
• CRM reporting
• Data‑driven decision making

• Target‑driven mindset
• High ownership & accountability
• Strong communication skills
• Resilient and persistent
• Entrepreneurial thinking