Senior Client Advisor; Luxury Fine Jewellery

Our client is a globally recognised Fine Jewellery Maison with a reputation for exceptional craftsmanship, timeless design, and an uncompromising commitment to client experience. As part of their continued growth, they are seeking passionate and commercially driven Sales Executives and Senior Client Advisors to join their boutique team.

This opportunity is ideally suited to individuals who thrive within a luxury environment, enjoy building meaningful client relationships, and possess a genuine passion for delivering memorable and personalised experiences. The successful candidate will act as a true ambassador of the brand, guiding clients through their purchasing journey whilst upholding the highest standards of service excellence.

• Deliver an exceptional and personalised client experience, ensuring every interaction reflects the values and prestige of the Maison.
• Build and maintain long‑term relationships with both local and international clientele through consistent engagement and follow‑up.
• Develop a deep understanding of clients' preferences, purchasing habits, and lifestyle requirements to provide tailored recommendations.
• Actively nurture existing client portfolios whilst identifying opportunities to attract and develop new clients.
• Ensure all clients receive a seamless experience before, during, and after each purchase.

• Achieve and exceed individual sales targets and contribute positively towards overall boutique performance.
• Utilise effective sales techniques to maximise revenue opportunities across all product categories.
• Proactively identify opportunities for client development, repeat business, and cross‑selling.
• Demonstrate strong commercial awareness and contribute ideas to drive boutique performance and client engagement initiatives.
• Support the execution of client events, product launches, and brand activations designed to strengthen client loyalty.

• Develop and maintain an expert understanding of the Maison's collections, craftsmanship, heritage, and product offering.
• Confidently communicate product features, technical specifications, and brand stories in an engaging and compelling manner.
• Remain informed on industry trends, competitor activity, and developments within the luxury and jewellery sectors.
• Represent the brand with professionalism, elegance, and credibility at all times.

• Accurately capture and maintain client information within the CRM system.
• Utilise CRM tools to support client retention, appointment setting, outreach activities, and follow‑up communication.
• Build and manage a strong client book with a focus on long‑term relationship development and repeat business.
• Participate actively in clienteling initiatives to drive engagement and strengthen brand loyalty.
• Support daily boutique operations to ensure a consistently high standard of presentation and service.
• Maintain visual merchandising standards in line with brand guidelines.
• Assist with stock management, inventory controls, and operational procedures where required.
• Ensure the boutique environment reflects the luxury positioning and image of the Maison at all times.
• Adhere fully to company policies, procedures, and security protocols.

• Previous experience within luxury retail, ideally within Fine Jewellery, Watches, High Jewellery, Fashion, Leather Goods, or other premium luxury categories.
• Proven track record of achieving and exceeding sales targets within a client‑focused environment.
• Strong clienteling skills with the ability to build lasting relationships with high‑net‑worth and discerning clientele.
• Excellent communication and interpersonal skills with a naturally consultative approach to selling.
• Highly motivated, proactive, and results‑oriented with a strong sense of personal accountability.
• Professional, polished, and confident in representing a luxury brand.
• Resilient, adaptable, and comfortable working within a fast‑paced retail environment.
• Strong attention to detail and commitment to delivering service excellence.
• Fluency in English is essential. Additional languages such as Arabic, Russian, Mandarin, French, or Italian would be advantageous.