Parts Counter Sales Representative - Heavy Duty Trucks | Automotive | FAMCO

Job Requisition

178764

We are looking for a customer-focused and detail-oriented Parts Counter Sales Representative – Heavy Duty Trucks to join our Aftersales team in Dubai. This role plays a key part in supporting parts sales operations by assisting walk-in customers and ensuring they receive the right spare parts solutions for heavy-duty trucks and equipment.

• Assist walk-in customers in selecting the correct spare parts for heavy-duty trucks and related equipment.
• Identify accurate part numbers using electronic parts catalogues (EPC) and systems.
• Promote genuine parts and upsell related items or add-ons to enhance customer value.
• Provide technical advice on replacement parts and benefits of using OEM components.
• Manage customer enquiries and ensure timely processing of parts orders.
• Follow up on back-orders and keep customers informed on delivery timelines.
• Support Aftersales, workshop, and sales teams with parts quotations and order processing.

• Good knowledge of spare parts operations, preferably within heavy-duty trucks or commercial vehicles.
• Strong customer handling and communication skills.
• Ability to identify parts accurately using catalogues or digital systems.
• Strong sales mindset with ability to upsell and cross-sell parts.
• Good computer literacy including MS Office and ERP systems (SAP preferred).
• Strong interpersonal skills and ability to build customer relationships.

• Diploma or equivalent qualification.
• Minimum 2 years of experience in automotive or equipment spare parts, preferably heavy-duty trucks, construction equipment, or industrial products.
• Experience working within a dealership or parts distribution environment.
• Knowledge of SAP or dealership management systems is an advantage.
• Strong communication and relationship-building skills.

You will be part of the Parts Operations team within FAMCO, supporting heavy-duty truck and equipment customers across the UAE. The team plays a critical role in ensuring parts availability, supporting workshop operations, and driving aftermarket revenue while delivering a consistent customer experience.