Sr Renewal Manager

We are eager to welcome you to the role of Enterprise Renewals Manager at Meltwater! We’re actively seeking talented professionals to join our dynamic team in Dubai and make meaningful contributions to the ongoing success and satisfaction of our valued clients. In this role, you’ll play a vital part in securing on-time renewal revenue for extended periods, guaranteeing the smooth continuation of our partnerships with clients.

• Lead efforts to ensure on-time renewal revenue, collaborating closely with extended account teams to optimize customer value.
• Proactively cultivate relationships with customers, ensuring their awareness and effective utilization of Meltwater’s resources for success.
• Take ownership of managing the transactional aspects of the renewal process and streamline renewal transactions efficiently.
• Identify upcoming renewals and maintain accurate account data tracking within the CRM system.
• Develop quotes, manage administrative tasks, and oversee the execution of renewal contracts.
• Identify, negotiate, and secure upgrades of legacy renewal agreements in alignment with the new Teneo Pricebook.
• Clearly communicate renewal options to customers and promptly notify Account Managers and Customer Success Engineers of completed or "at‑risk" renewals.

• A Bachelor’s degree or higher is preferred for this role.
• 3 years of demonstrated experience in renewals, customer success roles, or account management, ideally within the software or SaaS industry with Enterprise Clients.
• Exceptional organizational skills, emphasizing data accuracy and meticulous attention to detail.
• Customer‑centric mindset, adept at engaging with customers and effectively addressing their concerns.
• A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
• Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
• Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
• Proficiency with CRM systems, ensuring the maintenance of accurate and up‑to‑date information.
• Excellent written and verbal communication skills in Arabic and English.
• Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
• The ability to legally work in the country of hire is required for this position.

• Enjoy flexible paid time off for enhanced work‑life balance.
• Experience peace of mind with hassle‑free enrollment into Daman Insurance and the Bayzat Health App, ensuring instant access to comprehensive healthcare benefits.
• Complimentary Calm App subscription for you and your loved ones because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Al Shatha Tower, Dubai Media City

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.