Key Account Manager FTC

Key Account Manager – Responsibilities

• Act as a specialist primary point of contact between key customers and En Route global teams.
• Take accountability for sales budget performance and adhere to the contract framework with key stakeholders based in the UAE.
• Lead negotiations and strategy with key prospective accounts, making critical decisions.
• Grow market share, achieve, and exceed sales targets.
• Contribute to business development initiatives in the region, from project initiation through to mobilization.
• Maintain and control a holistic view of the account with touch points from all departments that provide awareness for all account‑related matters as the key contact point for any escalations.

• Represent the customer in line with company values; motivate and inspire global teams to continuously improve and deliver against the customer requirements.
• Develop in‑depth insights into customer businesses and establish strategic partnerships with decision makers.
• Understand customer business development plans and align En Route’s support to enable their success.
• Conduct periodic product/range reviews to ensure offerings meet account needs and drive growth and profitability.
• Develop and maintain partner account plans collaboratively supported by the Regional Account Director.

• Ensure business case and pricing models are approved and adhered to, as per company requirements.
• Maintain up‑to‑date customer and prospect records in En Route systems, ensuring accurate CRM data management for effective opportunity tracking.
• Compile sales presentations with information provided by NPD, Creative and Marketing prior to any product proposal.
• Collaborate with the Assistant Account Manager to keep all contracts and respective trackers up to date.

• Sales and/or airline catering experience.
• Proven success within strategic sales, commercial account management or business development.
• Strong commercial awareness (essential).
• Experience in regional catering/food/logistics markets.
• Highly numerate – able to interpret and produce financial plans, account profit, margins, etc.
• Good data and business analysis and reporting skills.
• Able to construct and deliver influential commercial selling presentations.
• PC literate including Excel, Word, PowerPoint, etc.
• Native speaker level English (spoken and written).
• Ability to prioritise workload, multitask and work to deadlines.
• Adaptability to a dynamic environment with the ability to multitask with multiple external shareholders and customers.

Total annual compensation: 282,000 AED (inclusive of travel and housing allowances). Contract expected to last 12 months.

Send a copy of your most recent CV to En (no agencies).

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