Location: Dubai Investment Park (DIP), Dubai, UAE
Job Category: Sales & Marketing;
Business Development;
Customer Service & Support;
Administration & Office Support
DRL Marketing Management is seeking a motivated CRM Executive to join its growing team in Dubai Investment Park (DIP), Dubai, UAE. This full-time position is suitable for professionals with 1–3 years of experience in CRM operations, lead management, customer and lead data management, MIS reporting, and sales coordination.
The CRM Executive will play an important role in maintaining accurate customer and lead information, supporting lead allocation and follow-up processes, monitoring sales performance, preparing MIS reports, and improving CRM workflows. The successful candidate will work closely with sales and internal teams to ensure timely communication, reliable reporting, and efficient management of customer relationships.
This opportunity offers valuable professional development and career growth potential in CRM operations, sales analytics, lead management, business reporting, and customer relationship management. Immediate joiners are preferred.
Key Responsibilities- Manage and maintain customer and lead data within the CRM system.
- Monitor and support lead allocation and distribution processes.
- Follow up with the sales team to ensure timely updates and communication.
- Coordinate with sales teams to support effective lead management.
- Generate daily, weekly, and monthly MIS reports.
- Track sales performance, lead conversion rates, and pipeline reports.
- Ensure CRM data accuracy, completeness, and regular updates.
- Identify and resolve CRM data discrepancies.
- Work closely with internal teams to improve CRM processes and reporting.
- Support effective coordination between CRM operations and sales teams.
- Contribute to data-driven insights that support business performance and growth.
- 1–3 years of professional experience in CRM operations.
- Hands-on experience with CRM platforms such as Salesforce, Zoho CRM, Microsoft Dynamics, Hub Spot, or similar systems.
- Experience in lead management and coordination with sales teams.
- Experience preparing and maintaining MIS reports.
- Good knowledge of Microsoft Excel and reporting tools.
- Strong analytical and organizational abilities.
- Good verbal and written communication skills.
- Ability to work effectively in a fast-paced professional environment.
- Relevant CRM, Microsoft Excel, data analytics, or reporting certification may support professional development, although no mandatory certification is specified.
- Immediate availability is preferred.
Salary: AED 4,400 per month
Employment Type: Full-time
The position provides an opportunity to develop practical expertise in CRM operations, lead management, sales reporting, MIS reporting, data accuracy, and business process improvement. The successful candidate can strengthen technical proficiency across major CRM platforms and reporting tools while gaining valuable exposure to sales operations and customer relationship management.
Long-term career progression may include opportunities toward positions such as Senior CRM Executive, CRM Specialist, CRM Analyst, Sales Operations Analyst, CRM Manager, or other customer relationship and business operations roles, depending on performance, experience, and organizational opportunities.
Continuous professional development through CRM platform training, Microsoft Excel upskilling, data analytics, reporting tools, and relevant professional certification pathways can further strengthen future career prospects.
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