Service Manager

1. Quickly respond to customer repair requests, go to the site or organize resources to guide customers in troubleshooting and repairing;

2. Regularly guide and supervise customers to carry out preventive maintenance according to supplier or contract requirements;

3. Collect and record detailed fault information, and regularly provide feedback on fault reports to manufacturers;

4. Establish good communication channels with customers, visit them regularly, and maintain customer relationships;

5. Provide basic equipment operation, safety operation standards, and daily maintenance skills training to customers.

Qualification (Education and Experience) ：

1.we need you 10+ years of machinery service experience；

2. Understand and comply with Dubai's relevant regulations and standards regarding the safety, operation, inspection, and maintenance of mining equipment and a mobile elevating work platform.

3. Have basic knowledge of electromechanical and hydraulic systems, with English as the working language;

4. Having basic Chinese proficiency (for reading technical materials and communicating with headquarters) is a bonus point