Sr Leaves Specialist II

Responsibilities

• Administer new leave of absence claims, including running reports, identifying discrepancies, and updating systems.
• Handle all communications throughout the leave with employees, their managers, Human Resources, and integrated partners.
• Review policy manuals for leave and disability management to ensure compliance with applicable laws and best practices.
• Implement process improvements to resolve inefficiencies and address customer pain points.
• Provide and seek feedback to peers, supporting team growth and development.
• Perform LOA audits for clients as needed and provide feedback and recommendations.
• Research and respond to requests from the LOA third‑party vendor.
• Lead, assist, and facilitate Interactive Process meetings with disabled employees, negotiating work‑related accommodations and return‑to‑work arrangements.
• Resolve disability and leave management issues within the department.
• Ensure compliance with FMLA, ADA, PFL, STD, LTD, and other applicable regulations.
• Organize and maintain HR files, documents, and other administrative duties.
• Manage and track LOA general email and voicemail, responding promptly.
• Run and respond to wage report requests from internal and external partners.
• Oversee the return‑to‑work process, including communication with employees and timely updates to systems.
• Research employee data and provide updates as needed.
• Maintain confidentiality of employee records and comply with HIPAA privacy laws.
• Perform other LOA administration functions and projects as required.

• 4+ years of work experience as a coordinator or administrator.
• Detail‑oriented and able to thrive in a fast‑paced environment.
• Ability to learn quickly and exercise good judgment.
• Ability to maintain a high degree of confidentiality.

• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to sit and work at a computer keyboard for extended periods of time.
• Ability to stoop, kneel, bend at the waist, and reach daily.

Applicants need not qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.