HR Representative

GENERAL PURPOSE

The Representative performs administrative and support services to Ross associates during their leave of absence (LOA) to ensure quality administration and associate experience in accordance with laws and Ross policies. Daily tasks include responding to inquiries, updating and processing leaves, leave changes, data entry in the People Soft and Service Now systems, processing the LOA Inbox, checking LOA 800# voicemail, reviewing and processing the Pay and Benefits Form, communication with business partners, and other tasks to ensure smooth and efficient processing and a high level of customer service.

Communicates with management, associates, and other business partners by phone and email to assist and complete various LOA request and tasks. Focus on customer service, professionalism, job execution and teamwork.

The base pay range for this role is $22.69 - $32.79. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Uses systems such as Service Now, People Soft, Sedgwick Via One, Ross's case management system and Excel to process leave of absence transactions including uploading and entering leave approvals, denials, benefit elections, and other data in People Soft, making adjustments and corrections if necessary, generating new cases and letters, managing and responding to emails and voicemails.
• Supports and communicates with all levels of Associates at all locations including Stores, Corporate, Buying Office and Distribution Centers.
• Communicates with vendors and internal partners (Payroll, Benefits, HR Services, etc.) to ensure smooth administration and respond to inquiries.
• Provides customer service to associates and other clients who have questions.
• Explains Ross policies to associates regarding LOAs in various states and locations, ensuring they know where to locate policies and procedures in the future.
• Gathers critical data as requested (case notes, LOA dates, etc.) to support the company in its compliance efforts and defense of legal matters; assists in responding to legal holds.
• Provides reporting to help track and monitor the work of the Department.
• Cross‑trains and provides backup and support to other LOA team members.
• May assist in evaluating leave of absence training and/or process improvements.
• Engages in personal development to stay abreast of changes in company, state and/or Federal guidelines, current on company training, and proficiency in systems and institutional knowledge.
• Generates reports and letters (e.g., benefit payment/exhaust process).
• Performs other duties as assigned.

• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
• Plans, Aligns and Prioritizes

• Bachelor's Degree
• Strong customer service and communication skills with excellent problem‑solving. Establish and maintain positive working relationships with internal and external partners.
• Leave of Absence administration experience with federal and state laws related to Leave (e.g., FMLA, ADA, CA CFRA, Pregnancy, Military) preferred.
• Demonstrated ability:
• Work independently or with a team, using thoughtful judgments on complex and sensitive issues.
• Learn and ask questions.
• Use online systems and databases as appropriate to support the work being performed.
• Attend to detail with accuracy.
• Demonstrates functional and technical knowledge needed to perform the role.
• Maintains up‑to‑date knowledge of new skills, policies, processes and tools for the area.
• Good verbal and written communication skills with diverse group of associates.
• Working knowledge of Microsoft Office; proficiency with Excel and People Soft.
• Familiarity with Peoplesoft and HR systems, benefits and payroll practices.

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the…