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WFM Analyst: Staffing & Insights
Job in
Dublin, Alameda County, California, 94568, USA
Listed on 2026-02-16
Listing for:
ZEISS Group
Full Time
position Listed on 2026-02-16
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
A leading technology company in California is seeking a Workforce Management Analyst to ensure efficient operations in its contact center. The role involves forecasting call volumes, developing schedules, and analyzing performance data to enhance customer experience and agent productivity. Candidates should have 2–3 years of related experience and proficiency in tools like Power BI and SQL. The position offers a salary of $65,800 - $82,200, along with comprehensive benefits including medical, vision, and 401k matching.
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