Lead, Travel Operations

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Travel Operations Lead will manage the operational logistics of Ross’ Travel and Corporate Card Programs by providing support, issue resolutions, policy guidance, and recommendations to Ross’ executives, administrative assistants, and associates across the organization. This role focuses on the operational and administrative components of Ross’ travel and card programs, including but not limited to airline, car rental, lodging, chauffeured transportation, rail, corporate card, online booking tool, and all aspects of the corporate credit card program.

Additional responsibilities include partnering with the Sr. Manager, Travel, to explore and assess opportunities with all suppliers, managing, editing, and distributing reports across multiple systems and travel categories, while supporting associates with travel‑related issues and providing high‑touch support to executives and EA’s. In addition, they will provide support in sourcing and contracting Meetings & Events and also lead regular touchpoint meetings with EAs/AAs and Zone Admins to drive compliance with Ross policies and initiatives.

A key component of this role is data analytics, including reviewing travel and credit card data to support departmental spend reporting, identify non‑compliant spend, and provide insights to support leadership decision‑making.

• Customer Service and Customer Engagement
  • Maintains a strong customer service orientation. Troubleshoots traveler issues and provides prompt resolution to questions and requests.
  • Executes and supports high‑touch assistance for executives and EA’s.
  • Provides resolution and customer support for general travelers, including filtering questions from internal associates and assisting with travel‑related inquiries.
• Partner with Sr. Travel Manager in holding regular touchpoint meetings with the company’s administrative teams.
• Share updates on travel programs, preferred suppliers, tools, and process changes to ensure alignment and awareness.
• Gather feedback on traveler experience, operational challenges, and opportunities for process improvement.
• Travel Policy and Compliance
  • Responsible for Ross associate questions concerning Ross’ Corporate Travel Policy and expense reimbursement. Conduct research necessary to understand and document matters that need further resolution.
  • Ensure Travel Policy and other Ross travel documents are kept up to date and posted on Ross internal sites, i.e. Rosslink.
  • Responsible for compliance functions of the online booking tool. Research all travel violations and provide guidance to admins and/or travelers to correct any applicable violations.
  • Communicate policy exception requests, provide recommendations, and collaborate with Sr. Travel Manager to resolve.
• Ensure maintenance of associate hierarchy files for booking tool and reporting.
• Reporting
  • Prepare and analyze…