Senior Manager, Travel Initiatives; Meetings & Events

General Purpose

Sr. Manager, Travel (Meetings & Events) performs activities and project management related to travel and meeting planning, organization, and delivery. Implements and communicates company policies and procedures for both the business travel and Meetings & Events (M&E) programs. Reviews contracts and negotiates with vendors and meeting venues. Responsible for coordination with all meetings and events planners and organizers, and effective delivery of all meetings, events, and conferences supported.

Supports sourcing and everyday program management of the corporate travel program. Responds to requests from business units and associates and approves exceptions as appropriate. Prepares analyses and reports, including quarterly dashboards, monthly management metrics and ad-hoc analyses.

The base salary range for this role is $113,200 - $172,600. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Manages bid process for Meetings & Events. Assists in planning, organization and delivery of major meetings, events & conferences. Deals with complex meetings that include multifaceted details and logistics.
• Interacts with all levels of management and is responsible for building consensus around program changes, issues and rollout plans.
• Oversees day-to-day support for Meetings & Events and travel-related issues.
• Handles on-site coverage for meetings, events, and conferences if required/requested. As necessary, conducts site visits to ensure selections meet conference needs and Ross standards.
• Builds and maintains relationships with internal stakeholders and meeting and travel vendors.
• Attends industry-related events to maintain understanding of best practices for meetings and the travel industry. Attends association meetings and participates in industry networking opportunities to maintain full understanding of Strategic Meeting Management Programs.
• Demonstrates expert-level knowledge and applies advanced professional concepts to address complex issues in meetings, events, and business travel in creative and effective ways.
• Expands skill and practical knowledge by routinely working with experts in the field and outside of immediate area.

• Supports the corporate travel program needs related to sourcing, contracting, policy formulation & management, and regulatory compliance.
• Researches and prepares periodic and ad-hoc analyses and reports; creates and maintains dashboards as necessary.
• Attends and supports business reviews with key vendors.
• Manages special projects as assigned and assists Travel Team with issues.
• Handles complex issues where analysis requires an in-depth evaluation of variable factors.

• People
  • Building Effective Teams (for managers of People and Projects)
  • Developing Talent (for managers of people only, N/A for this role/level)
  • Collaboration
• Self
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability and Execution
  • Manages Conflict
• Business
  • Business Acumen
  • Plans, Aligns and Prioritizes
  • Organizational Agility
  • Process Management
  • Attention to detail
  • Decision Quality
  • Critical thinking/strategy development

• Bachelor's Degree required.
• Excellent interpersonal and communications skills, including strong ability to communicate complex findings clearly and succinctly (both verbally and written) and leads presentations to senior-level Executives.
• Strong project management skills with the ability to multitask and meet deadlines.
• Travel/Meetings certifications and/or designations are a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).
• Familiarity with meetings & events management technologies (Cvent or similar), and online booking tools (Concur, Deem, Spotnana, or similar).
• Advanced knowledge in the areas of meetings and events, business travel, duty of care, travel risk…