Lead, Store Initiatives and Continuous Improvement

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success
  . Our winning team pursues excellence while learning and evolving
• Career growth
  . We develop industry leading talent because Ross grows when our people grow
• Teamwork
  . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Continuous Improvement Analytics Lead will drive and support key Store Operations initiatives that enhance the customer and associate experience in Stores while driving sales. This role combines strong analytical, technical, and project management skills to support data-driven decision making, operational improvements, and strategic priorities within Store Operations. By leveraging data, reporting, and emerging technologies, the Lead will deliver actionable insights that help improve operational effectiveness in Stores and drive measurable results.

The Continuous Improvement Analytics Lead will partner cross-functionally with teams such as IT, Strategy, Finance, Loss Prevention, and others to identify opportunities, develop solutions, and support successful implementation. They will also develop into a subject matter expert in Ross’ labor model and support payroll quantification of merchandising initiatives, process improvements, and new technologies that will impact Stores.

• Lead the analysis, development, implementation, and measurement of operational improvement initiatives that enhance customer experience, associate experience, and business performance.
• Analyze complex operational, labor, payroll, and business data to identify trends, opportunities, and actionable insights that support decision-making.
• Develop and maintain reporting, dashboards, and visualizations using tools such as Power BI, Excel, Snowflake, and other analytics platforms.
• Serve as a subject matter expert on store labor and payroll models, supporting ongoing maintenance, optimization, and continuous improvement efforts.
• Partner with cross-functional teams, including Store Operations, Store Planning, Strategy, Finance, Loss Prevention, and IT, to identify opportunities and deliver scalable solutions.
• Collaborate with IT and business stakeholders to define requirements and support the development of reporting tools, systems, and user-facing solutions.
• Conduct financial and operational impact analyses, including ROI assessments, to evaluate opportunities and prioritize initiatives.
• Monitor industry trends, emerging technologies, and retail AI capabilities to identify opportunities for innovation and operational efficiencies.
• Develop decks, business cases, and written communications that effectively convey insights, recommendations, and project outcomes to leadership.
• Support change management and adoption efforts by developing training materials, process documentation, and job aids that promote consistent execution and sustainable results.

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility

• Strong candidates will have 7-10 years post college experience, preferably with a top-tier consulting firm or retailer.
• Experience in retail, operations, business analysis, and continuous improvement strongly preferred.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and presentation skills with the ability to…