Utility Billing & Customer Services Representative I​/II

Overview

Dublin San Ramon Services District is recruiting to fill one (1) regular, full-time position for a Utility Billing & Customer Services Representative I/II in the Utility Billing & Customer Services Division of the Finance Department.

Under direct or general supervision, performs a variety of routine billing, accounting, and financial duties related to customer accounts for water and sewer services; has frequent contact with the public providing customer services associated with utility payments, requests for service, responding to complaints, and providing information; works closely with field operations to assess needed repairs; and performs other related duties as required.

The ideal candidate will have experience in maintaining and updating customer accounts and providing high quality customer service. The ideal candidate will also have experience in utility billing, particularly with water meters or advanced metering infrastructure (AMI), and customer collections. Experience using customer account software, particularly Tyler MUNIS, is highly desirable.

Utility Billing & Customer Services Representative I
Receives direct supervision from the Utility Billing & Customer Services Supervisor. Receives technical and functional direction and training from the Senior Utility Billing & Customer Services Representative. Exercises no direct supervision over staff.

Utility Billing & Customer Services Representative II
Receives general supervision from the Utility Billing & Customer Services Supervisor. Receives technical and functional direction and training from the Senior Utility Billing & Customer Services Representative. Exercises no direct supervision over staff.

For information on the essential functions and duties of the Utility Billing & Customer Services Representative I, please view the Class Specification. For the II, view the Class Specification.

Utility Billing & Customer Services Representative I

• Equivalent to the completion of the twelfth (12th) grade; and
• One (1) year of experience in a direct customer contact role, in cash handling, and with records maintenance.

Utility Billing & Customer Services Representative II

• Equivalent to the completion of the twelfth (12th) grade; and
• Two (2) years of increasingly responsible experience in a direct customer contact role, in maintaining financial and statistical records, and performing data-entry into software systems, comparable to that of a Utility Billing & Customer Services Representative I.

All Dublin San Ramon Services District employees are, by State and Federal law, Disaster Service Workers. The roles and responsibilities for Disaster Service Workers are authorized by the California Emergency Services Act and are defined in the California Labor Code. In the event of a declaration of emergency, any employee of the District may be assigned to perform activities which promote the protection of public health and safety or the preservation of lives and property.

Such assignments may require service at locations, times, and under conditions that are significantly different than the normal work assignments and may continue into the recovery phase of the emergency. If a “Local Emergency” is declared during the employee’s shift, employees will be expected to remain at work to respond to the emergency needs of the community. If a “Local Emergency” is declared outside of the employee’s shift, employees must make every effort to contact their direct supervisor or department head to obtain reporting instructions as Disaster Service Workers.

The selection process may consist of an evaluation of the applicant's qualifications, supplemental questionnaire, appraisal board interview, written examination, practical exercise and/or internal Department interviews, reference check, and a review of prior performance evaluations. Upon completion of the selection process, an offer of employment may be conditionally based upon the successful completion of a criminal background check and pre-employment medical exam.

To apply, complete a District online employment application and supplemental questionnaire by the final filing date of Tuesday, February 17, 2026, at 5:00 p.m. A resume and cover letter will not be accepted in lieu of the District application form and supplemental questionnaire responses.

An appraisal board interview is tentatively scheduled on Thursday, March 5, 2026. In-person hiring interviews are tentatively scheduled on Tuesday, March 10, 2026.

(All applicants will be notified of their status prior to the dates listed above.) (Dates are subject to change)