Technical Support Coordinator: Dispatch & Customer Care
Job in
Dublin, Alameda County, California, 94568, USA
Listed on 2026-08-08
Listing for:
Zeiss Group in
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
ZEISS seeks a Technical Service Coordinator to be the first contact for customers in Dublin, CA. You will handle calls and emails, determine remotely serviced versus dispatched visits by Field Support Engineers, and smoothly transfer cases to the appropriate next-level department.
The role requires excellent customer service, strong communication, multitasking, and cross-functional collaboration across ERP/CRM and specialized software in a fast-paced environment.
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