Fraud Prevention Analyst

About Patelco Credit Union

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life‑long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.

The Patelco Fraud Team works to protect our members and the credit union from losses and other negative effects related to fraud. The Fraud Prevention Analyst supports this mission through thorough investigations of potentially fraudulent activity with a goal of preventing and mitigating fraud related losses to both the credit union and our members. They will review relevant information from multiple, diverse, systems.

They will interact with members and other team members to gather additional information as necessary and use sound judgement to determine appropriate outcomes.

• Reviews alerts of potentially fraudulent activity related to deposit account behavior, new account analysis, and payment card transactions, including account origination, ACH activity, wire activity, deposit activity, check activity, credit line payment activity, and payment card transaction activity.
• Performs investigation of fraud related disputes reported by members, related both payment card and non-payment card transactions.
• Performs fraud prevention/risk management activities on deposit accounts, focusing on functions established to provide early warning signs of potential losses.
• Reviews potential fraudulent accounts for the prevention and detection of Fraud.
• Responsible for evaluating current processes and policies for root cause analysis and provides recommendations to address identified issues contributing to fraud/loss/adverse experience.
• Exercises sound judgement to take appropriate action related to suspected fraudulent activity to prevent and mitigate losses and fraud risk for both the member and the credit union.
• Identifies various types of potentially fraudulent activity including identity suspicious activity, account takeover, first‑party fraud and scams.
• Reviews member appeals of actions taken by the fraud team, including review of documents to verify member identity or explain transaction activity.
• Acts as a liaison with law enforcement agencies and other financial institutions as needed.
• Uses case management systems to fully and accurately document fraud investigations, contacts with members and suspects and member disputes. Manages cases within the case management system to insure proper status and timely disposition.
• Escalates suspicious activity to BSA team for potential SAR filing with proper identification of suspect/victim, transactional activity involved and a clear summary of the activity.
• Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and credit union products and services.
• Performs other duties as assigned.
• Understands and complies with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti‑Money Laundering compliance) and Patelco Credit Union’s policies and procedures.
• Assesses risk associated with your business processes and identifying control deficiencies to drive the company compliance and risk mindset and business performance.

• Bachelor’s degree in business related discipline or equivalent experience preferred.
• Ability…