Senior Manager, Strategic Customer Success

What you’ll do:

Lead & Develop a High-Performing Team

• Hire, mentor, and develop a team of Strategic CSMs, creating a culture of accountability, ownership, and customer obsession.
• Build clear operating rhythms, expectations, and success metrics that enable consistent performance and scalable excellence.
• Coach your team to operate as trusted advisors who guide customers through complex GRC and security programs.

Demonstrate Strategic Ownership

• Diagnose challenges across the strategic customer segment and proactively design solutions, not just elevate them.
• Define and evolve Vanta’s upmarket success motion — including onboarding methodology, strategic planning, risk identification, and value realization.
• Operate at multiple altitudes: zoom out to identify systemic issues, and zoom in to solve root causes with precision.

Drive Data-Informed Customer Outcomes

• Use data to understand portfolio health, forecast risks, and drive prioritization for your team.
• Translate insights into clear action plans for adoption, expansion, and retention motions.
• Partner with Rev Ops to refine metrics, dashboards, and performance inspection mechanisms.

Apply GRC Expertise or Learning Agility

• Advise CSMs and customers on complex frameworks, risk programs, and best practices.
• Demonstrate strong domain curiosity and the ability to quickly absorb new information and translate it into customer strategy.

Influence Cross-Functionally

• Collaborate deeply with Sales, Account Management, Product, and Marketing to drive alignment around customer needs and business priorities.
• Represent the voice of strategic customers to influence product roadmap and cross-functional improvements.
• Participate in executive-level customer conversations and Vanta roadmap discussions.

Model Leadership Judgment & Resilience

• Guide your team through complex escalations with clarity, steadiness, and principled decision-making.
• Help the team remain focused and productive through change, setbacks, and ambiguity.
• Champion an iterative, learning-oriented culture — one that embraces experimentation and improvement.

Engage Strategically With Customers

• Travel for onsite engagements, executive business reviews, and strategic partnership meetings (approximately 25–40%).
• Strengthen executive alignment and ensure customers understand the business value Vanta delivers.

• 7+ years leading customer-facing or consulting teams (Customer Success, Account Management, or similar) supporting Enterprise or Strategic accounts.
• Demonstrated expertise in GRC or security compliance — or a proven ability to rapidly gain domain mastery in complex, regulated environments.
• Track record of owning strategic problems, building scalable solutions, and driving outcomes independently.

• Strategic Ownership:
  Identifies the work that matters most and drives it forward without waiting for direction.
• Data Literacy & Business Acumen:
  Uses metrics to diagnose performance, set priorities, and communicate impact.
• Leadership Judgment:
  Makes balanced, principled decisions that account for customers, the business, and the team.
• Communication & Influence:
  Brings clarity to complexity; aligns stakeholders across levels and functions.
• Resilience & Iteration Speed:
  Responds to challenges with composure, resourcefulness, and a bias for forward movement.
• GRC Fluency or Learning Agility:
  Advises credibly on compliance and risk or demonstrates structured domain curiosity.

• Exceptional critical thinking, structured problem-solving, and situational awareness.
• Comfort leading teams through uncertainty and change.
• Strong executive presence and experience in high-stakes customer conversations.

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share…