Senior Escalation Manager — Global, Equity
Job in
Dublin, Alameda County, California, 94568, USA
Listed on 2026-05-19
Listing for:
Snowflake
Full Time
position Listed on 2026-05-19
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Snowflake is seeking a Staff Escalation Manager in Dublin, California. This role focuses on providing support to critical customers, resolving technical issues, and managing escalations. Ideal candidates will have 8+ years in a Support environment, excellent communication skills, and the ability to work with cloud platforms like AWS, Azure, or GCP. Experience in customer advocacy and ITIL certifications are preferred.
The estimated salary range is $140,000 - $183,700, with a competitive benefits package.
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Position Requirements
10+ Years
work experience
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