Senior Systems Administrator; Production Services - Network Administrator

ESSENTIAL FUNCTIONS Relationship Management

• Provide inputs to production SLAs for systems of low to moderate complexity and drive accountability for meeting SLAs.
• Review SLA compliance reports and define activity changes to adhere to SLAs in the future for low to moderately complex initiatives.
• Assist Architecture and Engineering with new Versa security related solutions, ensuring they are compatible with the company's business needs and strategic objectives.
• Work with vendors, service providers and other infrastructure teams.

• Plan and manage service readiness for new or enhanced services of low to moderately complex scope.
• Ensure that new or changed services satisfy all readiness criteria and are ready for production deployment for low to moderately complex projects.

• Plan and recommend procedures for service request management.
• Maintain incident management processes and procedures and resolve complex incidents.
• Design, deploy and manage Versa SSE solutions in conjunction with Engineering and Level 2 teams.
• Review and analyze new requests, work with IT partners, project teams, vendors, and leadership to understand requirements; recommend solutions that integrate with the Versa network environment using standard methods and practices.

• Review SLA reports and recommend service improvement opportunities.
• Make recommendations for updates to the service catalogue on IT services delivered to customers.
• Research, evaluate, develop, design and implement Versa standards following industry best practices.
• Develop and implement policies and procedures relative to Versa and dependent technologies.

• Determine remediating actions for simple to moderately complex new events.
• Manage system health, maintenance, recovery and basic application technical tuning for established initiatives.
• Analyze performance of the Versa environment, reacting to sub‑optimal operational performance and business‑wide issues; participate with the L2/L3 production support team to identify and develop efficiency opportunities.
• Maintain Versa infrastructure health monitoring, reporting and notification tools and contribute to the optimization of monitoring for the environment.
• Maintain Versa infrastructure hardware, including ongoing software/firmware patches or upgrades, evaluating and testing patches and new releases to ensure successful introduction to the Ross environment.
• Coordinate activities of Versa and other support teams, both internal and external, for project, maintenance, or outage activities.

• People
  • Building Effective Teams (for managers of People and Projects)
  • Developing Talent (for managers of people only, N/A for this role/level)
  • Collaboration
• Self
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability and Execution
  • Manages Conflict
• Business
  • Business Acumen
  • Plans, Aligns and Prioritizes
  • Organizational Agility
  • Problem Solving
  • Dealing with Ambiguity
  • Customer Focus

• 6-8 years of experience in the IT field or equivalent work experience.
• Bachelor's Degree concentration in computer science, or an equivalent diploma.
• 5+ years engineering, architecture, or operations experience delivering Versa and other firewall technologies (Panorama) solutions in a large enterprise.
• Experience providing technical support for L2/L3 and other operations teams; on‑call support as required for outages, emergencies and/or escalations.
• Provided successful onsite delivery of Versa solutions for a previous firm globally.
• Experience working with Versa SSE specifically; knowledge of other Versa technology offerings is helpful.
• Senior‑level experience with recent versions of Versa SSE.
• Mid‑level experience with another firewall product such as Panorama, including but not limited to proxy, DNS, IPS, etc.
• Must have hands‑on experience working with current versions of Versa SSE.
• Ability to create, maintain, and review Versa documentation specific for the Ross architecture and installation, as well as general network documentation such as topologies, network maps, configurations and processes.
• Basic knowledge of logging technology, such as Accenture MxDR.
• Basic…