Senior Systems Administrator; Production Services - Network Administrator

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Senior Systems Administrator will be responsible for working on complex projects, assignments, and issues where they will determine methods and procedures needed. They will also coordinate activities of other associates from among all support teams involved, not just network, as the situation warrants. Areas of focus include relationship management, service transition, service management, service integration, and technical operations activities.

The base salary range for this role is $108,900 - $178,800. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Provide inputs to production SLAs for systems of low to moderate complexity. Drive accountability for meeting SLAs.
• Review SLA compliance reports and define activity changes to adhere to SLAs in the future for low to moderately complex initiatives.
• Assist Architecture and Engineering with new Versa security related solutions ensuring they are compatible with the company's business needs and strategic objectives.
• Work with vendors, service providers and other infrastructure teams.

• Plan and manage service readiness for new or enhanced services of low to moderately complex scope.
• Ensure that new or changed services satisfy all readiness criteria and are ready for production deployment for low to moderately complex projects.

• Plan and recommend procedures for service request management.
• Maintain incident management process and procedures and resolve complex incidents.
• Design, deploy and manage Versa SSE solutions in conjunction with Engineering and Level 2 teams.
• Review and analyze new requests, work with IT partners, Project teams, vendors, and leadership to understand requirements;
  Recommend solutions that integrate with the Versa network environment using standard methods and practices.

• Review SLA reports and recommend service improvement opportunities.
• Make recommendations for updates to the service catalogue on IT services delivered to customers.
• Research, evaluate, develop, design and implement Versa standards following industry best practices.
• Develops and implements policies and procedures relative to Versa and dependent technologies.

• Determine remediating actions for simple to moderately complex new events.
• Manage system health, maintenance, recovery and basic application technical tuning for established initiatives.
• Analyze performance of the Versa environment, reacting to sub‑optimal operational performance, and business‑wide issues;
  Participate with the L2/L3 production support team; help…