Technical Support Coordinator

Join a growing team! We’re hiring 15 highly organized, service-oriented Technical Support Coordinators for an exciting opportunity with our Medical Device client in Dublin, CA.

In this pivotal role, you will act as the central hub between customers, field service teams, and internal stakeholders—ensuring seamless coordination of technical support activities and delivering an exceptional service experience.

Salary: $24.99 - $25 per hour

Shift: First

Work hours:

5:30 AM - 11:30 AM

Education required:

Associate

• Answer incoming service calls from customers.
• Engage with the customer to answer and ask technical questions that determine whether the customer will be best served remotely or dispatched by a Field Support Engineer.
• Process tickets.
• Ensure all information in calls is accurate and update master data following established processes as necessary.

• Maintain high levels of efficiency and accuracy.
• Prioritize workload with multiple and conflicting timelines.
• Maintain currency of, and adherence to, applicable GMP and ISO 9001 processes and procedures; abide by state and federal employment laws.
• Maintain attendance in line with company standards.

Working Hours:

6 hours a day / 30 hours a week, Monday through Friday.

Staggered working hours: 5:30 AM – 11:30 AM, 7:30 AM – 1:30 PM, or 9:30 AM – 3:30 PM.

• Work in a smoke-free environment.

• Technical Support (3 years of experience required)
• Customer support (3 years of experience preferred)
• Problem solving
• SAP
• Call Center (3 years of experience required)
• Phone queue (3 years of experience preferred)
• CRM
• Data entry
• Share Point
• Working independently
• Organization
• Answering phones
• Verbal communication

• Years of experience: 3 years
• Experience level:
  Experienced

Pay offered will be based on factors including education, work experience, location, specific job duties, and certifications.

We offer a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and a 401(k) plan (eligibility-based).

We are an equal opportunity employer. Race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, protected veteran status, or any other legally protected group status are considered.

We welcome people of all abilities and want to ensure our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation, please contact