Product Manager II - Omni Systems

At Tailored Brands, we help people love the way they look and feel for their most important moments. Our Technology team loves the way they feel and thrive at work, with:

* Flexible work opportunities, including remote and hybrid options

* Small, empowered teams that have fun delivering real value for our customers

* A culture that values a 50-year legacy while eagerly embracing the future

Want to be part of this? We currently have an exciting opportunity for Product Manager II to join our Tailored Technology team. This individual will is responsible for owning defined product capabilities within enterprise omni-channel platforms, including Enterprise Order Management (OMS), select store systems, and contact center (TCS) technologies. This role drives feature development, enhancements, and system improvements that enable seamless experiences across stores, digital, and service channels.

The Product Manager partners with business, engineering, and operations teams to translate business needs into clear product requirements and deliver measurable improvements in performance, efficiency, and customer experience.

What you'll do

Product Ownership and Execution

* Own defined product areas or subsystems within OMS and Contact Center platforms.

* Translate business needs and operational requirements into clear user stories and system requirements.

* Define feature priorities in alignment with established product strategy and roadmap direction.

* Monitor KPIs such as order accuracy, fulfillment speed, service resolution time, adoption, and defect trends.

* Support roadmap planning by identifying enhancement opportunities and areas for optimization.

Omni-Channel Enablement

* Support end-to-end order lifecycle capabilities including capture, sourcing, routing, fulfillment, modifications, and returns.

* Partner with store, contact center, and ecommerce stakeholders to improve workflows supporting omni-channel execution such as pickup, ship-from-store, assisted selling, and order servicing.

* Ensure system behavior is consistent across ecommerce, store, and service touchpoints.

* Collaborate with engineering and architecture to understand system dependencies and integration points across OMS, POS, inventory, CRM, and ecommerce platforms.

Cross-Functional Delivery

* Lead backlog grooming, sprint planning, and feature refinement with business and engineering teams.

* Partner with business and QA to ensure requirements are testable and acceptance criteria are clearly defined.

* Coordinate with operations and support teams during releases and rollouts.

* Participate in discovery sessions to evaluate new capabilities and process improvements.

* Identify risks, dependencies, and tradeoffs and escalate when necessary.

Stakeholder Engagement

* Serve as the product lead for assigned capabilities.

* Build productive working relationships with business, engineering, and operational stakeholders.

* Communicate feature progress, risks, and outcomes to stakeholders.

* Gather feedback from users and partners to continuously improve system performance and usability.

What you'll bring

* Bachelor's degree in Business, Information Systems, Computer Science, Engineering or a related field or equivalent practical experience required.

* Typically 5+ years of relevant product management or related experience.

* Solid understanding of enterprise retail operations and omni-channel workflows.

* Experience working with integrated systems such as OMS, POS, inventory, ecommerce, or contact center platforms.

* Ability to translate business requirements into detailed product specifications and user stories.

* Strong backlog management and prioritization skills.

* Comfortable working in Agile environments and collaborating closely with engineering teams.

* Analytical mindset with the ability to use data to support prioritization and decision-making.

* Strong communication skills with the ability to partner effectively across functions.

* Retail industry experience preferred.

If you see yourself in this role, but fall short in any areas above, apply anyway! We love to invest in our team members!

The Best Kept Secret in Retail

Tailored Brands is North America's leading specialty retailer of menswear, famous for world-class customer service and unique offerings like tailoring and custom suits. We are best known by our brands, including Men's Wearhouse, Jos.

A. Bank, K&G Fashion Superstore, and Moores Clothing for Men in Canada.

We are emerging from the pandemic with incredible momentum. We own a unique and special market segment experiencing record-level demand. This has inspired our 3-year journey to become Legendary; an exciting strategy that leans heavily upon a strong technology foundation.

With over 1,000 stores across the US and Canada, 15,000 employees, and over 35 million customers, we're the perfect size! Large enough to demand leading-edge enterprise-worthy technology, but small enough to move quickly and empower our teams with significant scope & autonomy.

Apply now to power your…