Senior Director, IT; Transportation & WFM

Position: Senior Director, IT (Transportation & WFM)
Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

* Success. Our winning team pursues excellence while learning and evolving

* Career growth. We develop industry leading talent because Ross grows when our people grow

* Teamwork. We work together to solve the hard problems and find the right solution

* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL

PURPOSE:

The Senior Director, IT (Transportation & WFM) is a strategic technology leader responsible for driving the vision, roadmap, delivery, and operational excellence of systems supporting an end to end retail supply chain, specific to transportation, production planning and workforce management.

This role oversees a cross-functional team of IT managers, engineers, analysts, architects, and external partners to design, develop, deploy, and support solutions that improve end-to-end supply chain performance. The Senior Director serves as a trusted partner to Supply Chain, IT, and Executive Leadership to ensure technology solutions align with business goals and deliver measurable value.

The base salary range for this role is $158,300 - $297,950. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS:

Strategic Leadership & Roadmap Development

* Define and help develop the multi-year technology strategy for retail supply chain capabilities including those support transportation, production planning, and workforce management.

* Partner with business executives to translate organizational goals into scalable, data-driven technology initiatives.

* Prioritize investments based on ROI, operational impact, and long term enterprise value

Team & Organizational Leadership

* Lead, mentor, and develop a high-performing team across application development, engineering, and architecture.

* Build a culture focused on system stability, quality delivery, innovation, continuous improvement, and operational discipline.

* Own team capacity planning, vendor relationships, performance management, and project budgets.

Solution Delivery & Program Management

* Oversee end-to-end delivery of supply chain initiatives, ensuring execution excellence ensuring on-time, on-budget execution with high quality.

* Establish and enforce SDLC, Dev Ops, and agile delivery frameworks.

* Manage large-scale implementations.

* Proven track record and ability to balance desired solution end-state within program constraints and with a pragmatic lens.

Operational Excellence & Support

* Ensure uptime, reliability, and performance of mission critical systems supporting supply chain operations.

* Oversee SLAs, incident management, root-cause analysis, and continuous operational improvements.

* Maintain compliance with IT security, data governance, audit controls, and SOX requirements.

Retail Supply Chain Focus & Business Partnership

* Serve as a key IT technology partner for retail supply chain leadership.

* Facilitate alignment between business functions, IT teams, and external partners.

* Communicate technology impacts, risks, and recommendations to senior leadership and executive committees.

* Translate business needs into scalable technology solutions that improve speed, efficiency, and customer experience.

Innovation & Emerging Technologies

* Identify and champion modern tools and technologies including automation, predictive analytics, AI/ML, and digital twins.

* Lead proof-of-concepts with clear ROI targets, converting successful pilots into enterprise deployments.

COMPETENCIES:

People

* Building Effective Teams (for managers of People and Projects)

* Developing Talent (for managers of people only)

* Collaboration

Self

* Leading by Example

* Communicates Effectively

* Ensures Accountability and Execution

* Manages Conflict

Business

* Business Acumen

* Plans, Aligns and Prioritizes

* Organizational Agility

* Ability to Build Strong…