IT Helpdesk Technician

About the Role

Join Lisinski Law Firm as an IT Helpdesk Technician and play an essential role in keeping our growing team connected, productive, and empowered. As a frontline technology partner, you will deliver responsive, high-quality support to employees working both remotely and in our Dublin, Ohio office. From troubleshooting end-user devices and supporting Microsoft 365 services to maintaining access to critical IT systems, your expertise will help ensure a seamless technology experience across the Firm.

Reporting to the IT Helpdesk and Operations Manager, you will thrive in a collaborative, service-driven environment that values innovation, continuous improvement, and dependable technology solutions.

• Provide Tier 1 and Tier 2 technical support, resolving end-user issues and service requests within established SLAs.
• Administer Microsoft 365 user accounts, including provisioning, modifications, deactivations, and application support.
• Troubleshoot hardware, software, Microsoft 365, and third‑party applications across the firm’s technology environment.
• Support authentication, identity management, and security initiatives, including SSO and compliance with established security standards.
• Diagnose, repair, deploy, image, and upgrade desktops, laptops, peripherals, and end-user devices.
• Install, configure, and troubleshoot printers, multifunction devices, and basic network connectivity issues, escalating when appropriate.
• Escalate complex technical issues to senior IT staff or external vendors and collaborate on timely resolution.
• Maintain accurate documentation of IT assets, system configurations, incidents, resolutions, and support activity within the HALO ticketing system.
• Identify recurring technical issues, assist with root cause analysis, and contribute to continuous service improvement.
• Develop and maintain IT knowledge base articles, standard operating procedures, reports, and other technical documentation.

• Associate’s degree in Information Technology or a related field, or equivalent hands‑on experience
• 1-3 years of relevant experience, including internships or coursework
• Working knowledge of Microsoft 365 services including Teams, SharePoint, Exchange Online, and One Drive.
• Familiarity with IT ticketing and problem management platforms
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and general Layer 2/3 troubleshooting principles.
• Familiarity with printer and peripheral hardware setup and support.
• Responds promptly to support requests, takes ownership of Tier 1 and Tier 2 issues, and works toward timely resolution within established SLAs.
• Partners with senior IT staff, the IT Security team, external vendors, and end users to resolve issues and maintain reliable technology services.
• Uses available tools, technical knowledge, documentation, and problem‑solving skills to diagnose hardware, software, authentication, and connectivity issues, escalating only when needed.
• Provides dependable, accurate, and professional support; protects sensitive system and user information; and maintains clear documentation of incidents, assets, and resolutions.
• Proficiency with Windows operating systems; working knowledge of macOS.
• Strong analytical and problem‑solving skills with attention to detail.
• Excellent verbal and written communication skills; ability to explain technical concepts clearly to non‑technical users.
• Ability to manage multiple priorities and remain composed under deadline in a fast‑paced environment.
• Genuine commitment to delivering exceptional customer service and positive end‑user experience.

• Monday through Friday, 8:30 AM – 5:30 PM Local Time

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well-beingand are committed to fostering an environment where every team member can feel and perform attheir best.

• 401k Match

• Medical, Dental, & Vision Insurance

• Options for Health Savings Account or Flexible Spending Account

• Dependent Care FSA

• Basic Life Insurance

• Voluntary Life & AD&D

• Disability…