People Systems Analyst

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact.

We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

At Snowflake, our People team is the backbone of an extraordinary employee experience. As a People Systems Analyst on the People Technology team, you'll serve as a key business systems partner — bridging the gap between our People Operations stakeholders and the platforms that power their work. You'll lead discovery, drive requirements, own testing, and see projects through from kickoff to hypercare — ensuring our HR and talent systems scale with the speed and complexity of Snowflake.

This is a hybrid role based in our Menlo Park, CA, Dublin, CA, or Bellevue, WA offices with a minimum of 3 days per week in-office attendance required.

• Partner closely with People Operations, Talent Acquisition, and HR stakeholders to conduct discovery, translate business needs into clear requirements, and recommend system solutions
• Lead end-to-end project delivery for system implementations and enhancements — including requirements gathering, solution design, UAT planning and execution, cutover coordination, go‑live deployment, and hypercare support
• Create and own test plans, test scripts, and defect tracking; lead structured testing cycles and coordinate cross‑functional testers to ensure quality outcomes before every release
• Administer, configure, and support HR systems day‑to‑day, including Service Now HRSD and our Applicant Tracking System (Ashby), resolving production issues and delivering on enhancement requests
• Triage and manage the support queue — troubleshooting system issues, researching root causes, routing escalations, and communicating resolution timelines to stakeholders
• Ensure data integrity across HR platforms and downstream systems; adhere to data governance, compliance, and security policies
• Document processes, configuration decisions, and procedures; assist with end‑user training and quick reference guide creation
• Leverage AI tools to improve, automate, and operationalize tasks and processes across the People Systems function

• 4+ years of hands‑on business systems analyst experience in HR technology, including discovery, requirements documentation, testing, and deployment ownership on a project basis
• Experience supporting system implementations in a high‑growth, global environment
• Demonstrated ability to lead UAT and regression testing — writing test scripts, organizing testers, tracking defects, and driving issues to resolution
• Experience with cutover planning, go‑live coordination, and hypercare support for system implementations or major releases
• Excellent written and verbal communication skills; ability to translate business requirements into technical specifications and communicate technical concepts clearly to non‑technical audiences
• Strong analytical and problem‑solving skills with a methodical, detail‑oriented approach to documentation and process design
• Ability to manage multiple concurrent projects and evolving priorities while maintaining quality and responsiveness to stakeholder needs
• Customer‑service orientation and a collaborative mindset — you follow up, you follow through, and you stay calm under pressure
• Curiosity and experience experimenting with Snowflake AI tools such as Cortex Code and CoWork, as well as external AI tools like Gemini and ChatGPT, to improve day‑to‑day work

• Hands‑on administration and BSA experience with Service Now HRSD — including catalog items, flows, HR case management, and configuration
• Experience…