Director of Business Operations

As Director of Billing Operations at Epicor, you will lead the global billing function, strengthen operational processes, and drive improvements that ensure accurate, timely, and compliant billing across multiple geographies and business lines. You will grow and develop a high-performing billing team, improve change management effectiveness, and elevate the consistency and reliability of all billing activities to support a seamless Quote-to-Cash experience.

• Direct a global team of billing operations professionals to deliver accurate, ontime billing, crediting, and invoicing aligned with forecast expectations.
• Collaborate closely with cross‑functional Quote‑to‑Cash partners and business operations stakeholders to support enterprise initiatives and operational improvements.
• Ensure timely management of all customer billing support inquiries by overseeing the team responsible for billing support tickets and resolution workflows.
• Drive and monitor the execution of departmental projects by identifying customer and operational needs, developing business plans, removing obstacles, allocating resources, and partnering with IT and PMO.
• Support strong change‑management practices by improving communication, documentation, process adoption, and operational readiness across teams.
• Assess and ensure procedural and regulatory compliance by maintaining consistency across billing processes, overseeing audits, and benchmarking against emerging best practices.

• 11+ years of progressive operations experience, ideally within billing operations, shared services, or financial operations environments.
• 6+ years managing and developing multidiscipline teams, preferably with international reach and multiple service types.
• Experience developing and managing billing staff, including coaching, scaling, and performance management.
• Experience using and/or implementing software and billing systems within a multicompany or multilocation environment.
• Knowledge of international accounting practices, including multicurrency translation.
• Strong analytical and problem‑solving skills with high attention to detail, accuracy, and process‑driven thinking.
• Ability to manage multiple priorities, adapt to shifting demands, and meet deadlines in a fast‑paced environment.
• Effective verbal and written communication skills, with the ability to build strong internal partnerships.
• Strong team‑building skills with a customer‑service orientation.
• Bachelor's degree (or equivalent experience);
  Master’s degree preferred.

• Experience leading global billing transformation or centralization initiatives.
• Background in regulatory compliance, internal controls, or audit leadership within billing or financial operations.
• Strong change‑management expertise and experience implementing new processes or systems at scale.
• Experience operating in complex, multisystem landscapes with integrations across ERP, CRM, or billing platforms.

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At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future‑ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled…