Senior Manager, Store Initiatives and Continuous Improvement

GENERAL PURPOSE:

The Senior Manager will test, analyze, and implement efficiency (ROI) and other store technology initiatives. This will include working cross functionally with Ross teams and 3rd party consultants to optimize store processes and technology to reduce payroll spend and improve customer service. The Senior Manager will utilize retail industry knowledge, engineered labor standards, corporate input, and field input to identify productivity and cost saving opportunities and understand how process changes would impact other areas of the store.

The Senior Manager will be required to become knowledgeable on existing store technology, processes, and the business model in order to identify gaps and areas of opportunity. The Senior Manager will also be responsible for project management, ROI calculations and significant amounts of data analysis, as well as the implementation of the identified opportunities and strategies. The Senior Manager will be expected to keep a pulse on retail industry trends regarding process efficiencies and technologies, and leverage these where it makes sense in the Ross business model.

In addition, the Senior Manager will partner with IT to design end-user interfaces and any ongoing reporting tools (for field or corporate) needed to support the execution and management of initiatives. This position will require the Senior Manager to establish successful partnerships across all facets and levels of the organization and will have significant visibility to Executive level audiences.

The base salary range for this role is $121,000 - $198,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONs:

• Research industry best practices, competitor practices, and technology opportunities to improve efficiency, reduce labor spend, and improve customer wait times

• Partner with cross-functional teams comprised of Analysts, Managers and Directors from Store Planning, Store Operations, Strategy, Loss Prevention, Shortage Control, Finance, IT and the Field to implement and test various enhancements and assess impact to payroll, shrink and sales

• Develop Key Performance Indicators, qualitative feedback questions, and cost/benefit analysis and lead cross-functional teams to deliver required results in accordance with corporate expectations and timelines

• Manage analyst(s) supporting projects, responsible for assuring quality of analysis, including assessing analyst's competency level and confidence for requested tasks to determine the level of direction required to successfully complete tasks on-time

• Prepare and present clear, fact-based presentations to illustrate findings to Executive-level audiences and gain credibility based upon recommendations

• Ensure accurate timelines, deliverables and business updates are incorporated into project plans

• Understand how engineered labor standards work and can calculate throughput of a checkout system based on labor standards and transaction times

• Possess working knowledge of how to model store processes using real world data to assess the potential impact (e.g., transaction times, wait times, queue length, etc.) of enhancements or changes

• Serve as subject matter expert (SME) in Store Operations and a key point of contact for the organization to understand impact of their changes to store processes or technology

• Coordinate and oversee the development of capital expenditure requests (CERs) and benefits to support requests. Partner with Finance to track/project cash flows for monthly/annual budgeting

COMPETENCIES:

• Analysis and Judgment

• Ensures Accountability & Execution

• People Management

• Manages Conflict

• Collaboration

• Business Acumen

• Leading by Example

• Plans, Aligns & Prioritizes

• Communicates Effectively

• Organizational Agility

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor's Degree required; MBA preferred

• 8 years of retail management experience that…