Automotive Service Center Manager

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

The manager is responsible for daily operations of a high volume automotive service center. This leader drives team performance, delivers exceptional customer experiences, and ensures shop productivity, quality, and profitability. The ideal candidate thrives in a fast paced environment, brings strong technical knowledge, and has a proven track record of managing both people and process effectively.



Key Responsibilities :


· Oversee all day to day shop operations, ensuring efficient workflow and maximum bay utilization,

· Schedule and dispatch technicians based on skill level, workload and vehicle priority

· Monitor repair order flow from write-up to delivery ensuring timely completion

· Maintain shop equipment and facilities; coordinate maintenance and repairs as needed

· Implement and enforce standard operating procedures (SOPs) to maximize throughput

· Track and monitor key performance indicators ARO, hours per RO, effective labor rate, etc.

Team Leadership & Development

· Recruit, hire, onboard, and retain top-performing technicians, service advisors and support staff.

· Conduct regular performance reviews, set goals, and provide ongoing coaching and feedback

· Foster a culture of accountability, teamwork and continuous improvement

· Address employee relations issues promptly and fairly

Customer Service Excellence

· Maintain high CSI (Customer Satisfaction Index) scores and respond to reviews and escalations

· Support service advisors in handling complex customer concerns or difficult situations

· Ensure all customers receive accurate estimates, timely updates and quality repairs

· Build long-term customer relationships that drive loyalty and repeat business

Financial Performance

· Manage shop P&L, including labor costs, parts margins, and overhead expenses

· Set and track revenue targets, implement strategies to achieve or exceed monthly goals

· Control parts inventory, vendor relationships and purchasing to optimize gross profit

· Review daily financial reports and take corrective action when performance trends down.



Required Qualifications

· 5+ years of automotive service experience with at least 2 years in a management role

· Strong working knowledge of automotive systems and repair procedures

· Demonstrated ability to manage a high volume shop (100+ ROs per week)

· Proven track record of hitting revenue and productivity targets