Supervisor, HR-III

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve the hard problems and find the right solution.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Working with the Manager of HR Services, drives and coordinates the day-to-day administration of case load and people leadership. Ensure services are delivered efficiently, timely and in compliance with all company and regulatory guidelines and in collaboration with other HR teams and operational partners. Directs, organizes and coordinates teams of specialists in carrying out the functions with a focus on process execution, building effective teams, and customer service.

The base salary range for this role is $90,000 - $135,000. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Manage all staff by supporting day‑to‑day operations to include: monitoring case load, audits to ensure quality and accuracy, real‑time administration, prioritizing and problem solving.
• Inspire and motivate direct reports daily through high case count and critical incidents.
• Establish and maintain consistent and productive routines around recognition, ongoing learning / development, recruitment, communication, process improvement, and progress toward annual goals.
• Use of analytics to coach team and influence outcomes.
• Provide consistent and meaningful feedback and training for direct reports to include use of company sponsored development programs, Focal Reviews, recognition and accountability for underperformance.
• Demonstrate urgency in researching escalated issues and partnering with clients with timely outcomes.
• Ensure timely and accurate delivery of key processes; keep process documentation up to date.
• Proactively work with key partners to inform, collaborate, problem‑solve and meet service level expectations.
• Actively solicit feedback from clients to validate service levels and process improve.
• Consult and make recommendations for process improvement to the HR Leadership team regarding trends, efficiencies, and operational issues.
• Make decisions regarding hiring, performance and disciplinary action of Associates.
• Participate in group projects and other duties as assigned.

• Building Effective Teams
• Developing Talent
• Collaboration

• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict

• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility

• Technical Competence/Expertise
• Driving for Results
• Managing & Measuring Work
• Customer Service
• Decision Making
• Solution based Problem Solving

• Bachelor's Degree in Human Resources Management or related business degree preferred.
• 3-5 years Human…