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Automotive Service Center Manager
Job in
Dublin, Alameda County, California, 94568, USA
Listed on 2026-03-12
Listing for:
Automotive Repair Shop
Full Time
position Listed on 2026-03-12
Job specializations:
-
Management
Operations Manager, Program / Project Manager -
Automotive
Operations Manager
Job Description & How to Apply Below
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
The manager is responsible for daily operations of a high volume automotive service center. This leader drives team performance, delivers exceptional customer experiences, and ensures shop productivity, quality, and profitability. The ideal candidate thrives in a fast paced environment, brings strong technical knowledge, and has a proven track record of managing both people and process effectively.
Key Responsibilities- Oversee all day to day shop operations, ensuring efficient workflow and maximum bay utilization,
- Schedule and dispatch technicians based on skill level, workload and vehicle priority
- Monitor repair order flow from write-up to delivery ensuring timely completion
- Maintain shop equipment and facilities; coordinate maintenance and repairs as needed
- Implement and enforce standard operating procedures (SOPs) to maximize throughput
- Track and monitor key performance indicators ARO, hours per RO, effective labor rate, etc.
- Recruit, hire, onboard, and retain top-performing technicians, service advisors and support staff.
- Conduct regular performance reviews, set goals, and provide ongoing coaching and feedback
- Foster a culture of accountability, teamwork and continuous improvement
- Address employee relations issues promptly and fairly
- Maintain high CSI (Customer Satisfaction Index) scores and respond to reviews and escalations
- Support service advisors in handling complex customer concerns or difficult situations
- Ensure all customers receive accurate estimates, timely updates and quality repairs
- Build long-term customer relationships that drive loyalty and repeat business
- Manage shop P&L, including labor costs, parts margins, and overhead expenses
- Set and track revenue targets, implement strategies to achieve or exceed monthly goals
- Control parts inventory, vendor relationships and purchasing to optimize gross profit
- Review daily financial reports and take corrective action when performance trends down.
- 5+ years of automotive service experience with at least 2 years in a management role
- Strong working knowledge of automotive systems and repair procedures
- Demonstrated ability to manage a high volume shop (100+ ROs per week)
- Proven track record of hitting revenue and productivity targets
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