Supervisor, On-Site Representative

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings.

All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Supervisor, Store Execution, (On Site Representative) [Quality Audit] oversees a team of On‑Site Representative (OSR) responsible for validating that the quality of fixtures and fixture installation is to standard, for store projects, including new stores, remodels, capacity expansions, and special initiatives. This role provides leadership for in‑store quality assessment and evaluation to ensure that fixture vendors and installation vendors meet functional requirements.

The Supervisor is accountable for optimizing assessment and evaluation processes and aligning team activities with overall project schedules and milestones.

The Supervisor plays a critical role in ensuring efficient, cost‑effective assessment and evaluation through strategic planning, data analysis, proactive risk mitigation, and strong team development, under the direction of the Director, New Store Operations.

The base salary range for this role is $77,900 - $117,050. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Leads and develops a team of On Site Representatives responsible for validating fixture and installation quality, ensuring timely and accurate execution of evaluation activities.
• Drives evaluation strategy and continuous improvement initiatives to enhance cost effectiveness and reduce communication lead times.
• Establishes clear communication protocols with cross‑functional partners (Fixture Design, Store Planning, Execution, Finance, Store Operations) to align evaluation timelines with project milestones, and provide timely detailed recaps of findings.
• Oversees the end‑to‑end evaluation and assessment process.
• Tracks and reports evaluation metrics, budget variances, and completion status. Assigns stores to be evaluated and facilitates travel planning.
• Leads weekly team meetings to review recaps, monitor status updates, share lessons learned, and align on shifting project needs or resource priorities.
• Supports the development of standard operating procedures, training materials, and tools to streamline design processes across the team.
• Mentors and coaches team members; identifies training opportunities and provides ongoing feedback to ensure professional growth and performance excellence.
• Performs other duties as assigned.

• Communicates Effectively
• Ensures Accountability and Execution
• Plans, Aligns, and Prioritizes
• Collaboration
• Manages Conflict
• Leads by Example
• Organizational Agility
• Business Acumen

• BA/BS degree required.
• 3-5 years of experience.
• Strong organizational skills, project management skills, and attention to…