Financial Center Manager- Diablo Market

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve.

This job is responsible for managing a financial center and its employees on a day‑to‑day basis. Key responsibilities include operating as a business owner, fostering a team environment, instilling an effective client‑centric and risk culture, and helping clients achieve their financial goals. The role ensures operational excellence and cohesive effectiveness.

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world‑class client experience environment.
• Manages market‑level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

In addition to the above, this position may also have responsibilities for managing associates.

• Opportunity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data:
  Demonstrates and expects process knowledge, data‑driven decisions, simplicity, and continuous improvement.
• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the “why,” and connect contributions to business results.
• Risk Manager:
  Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach:
  Knows and develops team members through coaching and feedback.
• Financial Steward:
  Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader:
  Recruits, on‑boards, and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes:
  Delivers results through effective team management, structure, and routines.

• 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team.
• Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Must be able to work weekends and/or extended hours.

• 1+ years of management experience including hiring, coaching and developing direct reports.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.