Senior Director, Store Operations Planning and Admin

Senior Director, Store Operations Planning and Administration

The store operations planning and administration team serves as the central coordination point for the Stores organization, driving clarity, alignment, and execution across Store Operations. The Senior Director, Store Operations Planning and Administration operates as both an enterprise leader driving alignment and execution and the PMO leader for the organization’s most critical initiatives.

This role is responsible for shaping priorities, enabling effective decision‑making, and ensuring alignment across senior leaders and key stakeholders. Acting as a strategic thought partner, the Senior Director anticipates business needs, surfaces risks and opportunities, and helps translate strategy into clear, actionable plans.

The position regularly interfaces with Senior Leadership and Executives across the organization, serving as a trusted advisor and central point of integration across initiatives and priorities, manages 1 direct report, and oversees the base salary range of $158,300 – $297,950.

• Act as a strategic thought partner to senior leadership, synthesizing inputs across the organization to inform decisions, frame recommendations, and advance key priorities
• Serve as PMO for Store Operations for large cross‑functional projects and initiatives, integrating connecting work streams that would otherwise remain siloed and ensuring decisions are sound and meet the needs of the business. Provide insight, guidance and recommendations on fast‑moving, highly nuanced initiatives and serve as the primary point person for Senior Leadership and Executives
• Integrate and connect cross‑functional initiatives, ensuring visibility to interdependencies, sequencing opportunities, and potential synergies across programs
• Simplify complexity across the organization by distilling large volumes of information into clear insights, executive‑level communications, and actionable plans
• Lead special projects and high‑priority executive requests, often under tight timelines and with significant visibility
• Drive organizational focus and effectiveness, helping senior leaders filter noise, manage ad‑hoc demands, and maintain alignment on key priorities
• Establish and manage operating rhythms for senior leadership, including agendas, decision forums, and follow‑ups to ensure accountability and forward momentum

• Strategic Agility & Problem Solving
• Ensures Accountability & Execution
• Developing Talent
• Manages Conflict
• Collaboration
• Effective Communication
• Leading by Example
• Plans, Aligns & Prioritizes

• 10+ years of professional work experience, preferably within strategic management consulting, retail, and/or consumer products. MBA preferred
• Demonstrated track record as an outstanding problem‑solver and strategic thinker; able to quickly identify key issues and develop hypothesis, work in and bring structure to ambiguous environments, very strong written and oral communicator with proven ability to communicate with and influence senior executives, strong presentation and deck writing skills
• Experience with strategic initiatives, cross‑functional stakeholder engagement, and project management, including the ability to drive results and manage competing priorities
• Excellent interpersonal and people leadership skills, able to collaborate effectively using broad range of influence styles to drive desired results, strong executive presence and command skills, intellectual curiosity, humility and resilience to navigate a fast‑paced retail landscape
• A detail‑oriented approach to managing work processes, paying close attention to details and having the drive to get things right
• Unquestionable personal and professional character and integrity – trustworthy with confidential information
• Strong fundamental business technical skills – Excel and PowerPoint proficient and ability to learn new business process software applications
• Prior retail or related experience is preferred; an ideal candidate understands the intricacies of a retail P&L and balance sheet and will understand the financial operating requirements of an off‑price,…