IT Manager II

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL

PURPOSE:


The IT Manager II is accountable for delivery of medium-to-high complexity projects. This
position plans, initiates and manages medium-to-high complexity store technology projects
involving medium to large sized cross-functional teams. Under general direction, the IT Manager
II - Store Systems is responsible for managing medium to large scale store systems initiatives.
This role provides leadership for store hardware lifecycle management, device certification, and
deployment governance, ensuring technology solutions are compliant, scalable, supported, and
aligned with business objectives. While executing store systems initiatives IT Manager II
establishes and maintains project governance, workplan, resource plan and budget. The role
monitors progress to ensure deadlines, standards, and cost targets are met while maintaining
project documentation and traceability.
The base salary range for this role is $134,300 - $229,400. The base salary range is
dependent on factors including, but not limited to, experience, skills, qualifications, relevant
education, certifications, seniority, and location. The range listed is just one component of
the total compensation package for employees. Other rewards vary by position and
location.
ESSENTIAL FUNCTIONS:

• Define, own, and manage the store hardware lifecycle roadmap, including operating

system strategy and standards, in partnership with the architecture team.

• Track and manage hardware End-of-Sale (EOS), End-of-Engineering Support (EOES),

and End-of-Support (EOS) milestones, and develop multi-year replacement strategies to
remediate legacy devices and mitigate risk.

• Lead annual store device certification, validation, and lab testing activities to ensure

compliance and readiness.

• Govern hardware deployments across store locations, including approval of deployment

models, rollout schedules, and execution plans

• Lead large-scale hardware refresh and rollout programs, leveraging multiple delivery

and deployment methodologies.

• Coordinate end-to-end hardware procurement activities, including bill of materials,

vendor coordination, shipment tracking, and delivery.

• Act as the primary owner for vendor management, including contract/SOW reviews,

negotiations, and performance management in collaboration with Legal and IT
Contracts

• Produce and manage detailed project and workstream plans, ensuring activities are

clearly defined, sequenced, resourced, and delivered on schedule.

• Plan and lead project analysis and stakeholder consultations to define scope, objectives,

and deliverables.

• Identify, assess, and manage project risks, issues, dependencies, and constraints,

escalating as appropriate.

• Prepare and present executive-level status reports highlighting progress, risks, and key

decisions

• Partner with business stakeholders, store operations, internal teams, and third-party

resources to align expectations and ensure successful delivery.

• Provide leadership, guidance, and oversight to internal teams and external deployment

partners.

• Capture and document lessons learned to improve future programs and initiatives.

• Review existing operations and drive continuous improvement through process

optimization and innovative solutions.

• Maintain professional accreditations and remain current on project management tools,

methodologies, and industry best practices through ongoing development.
COMPETENCIES:
People

• Building Effective Teams

• Developing Talent

• Collaboration

Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Plans, Aligns and Prioritizes

• Customer Focus

• Tech…