Facilities Programs & Utilities Manager

Responsibilities

• Maintain databases and dashboards of facilities processes, communications, store logs, program documentation, and operational records to support portfolio-wide consistency and execution.
• Respond to and track emergency project escalations, including issues resulting from planned maintenance, overnight projects, and service interruptions; communicate potential business disruptions and resolution plans to leadership
• Maintain historical projects, repair, utility, and program cost data to support annual budgeting, forecasting, and strategic planning efforts.
• Partner with Store Operations, field leadership, and service providers to support store conditions, maintenance processes, and facilities program execution across the portfolio.
• Manage and support facilities-related opening and closing processes for stores, partnering with cross-functional teams to coordinate utilities, maintenance services, asset management, vendor activities, and operational readiness milestones.
• Utilize vendor performance metrics, scorecards, and service-level expectations to drive accountability, continuous improvement, and high standards of service delivery.
• Prepare, validate, analyze, and distribute quarterly and ad hoc supplier performance data, operational metrics, and program reporting.
• Track and maintain asset management, repair, preventative maintenance, and facilities program information within the CMMS and other Facilities Management platforms.
• Develop and maintain communication cadences and reporting for capital projects, preventative maintenance programs, facilities initiatives, and operational performance metrics.
• Administer utility programs, including electricity, natural gas, water, sewer, and other facility-related services, ensuring service continuity across the store portfolio using a third-party dashboard to strategically provide CAPEX spend guidance.
• Monitor utility usage, expenses, billing accuracy, and consumption trends; identify savings opportunities, investigate discrepancies, and support resolution efforts with utility providers and internal partners.
• Manage waste, recycling, and other environmental service programs across the portfolio to ensure operational consistency, cost effectiveness, and service compliance.
• Monitor waste and recycling expenses, service levels, diversion metrics, and vendor performance; identify opportunities to improve efficiency and reduce operating costs.
• Identify opportunities for process improvement, cost optimization, and program standardization across facilities operations, utilities, and waste management programs.

• Bachelor's degree Construction sciences or other related fields 5-7 years commercial retail facilities maintenance or construction.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Ability to provide analytic results but also strategic recommendations that drive the business forward.
• Proficient with Microsoft Office applications (Excel, Outlook, Word, and Power Point).
• Experience with Computerized Stores Facilities Management Technology (Service Channel) and third-party utility aggregator provider platforms (Engie, Cass, Schneider)
• Ability to assign priority to multiple requests simultaneously and remain composed under pressure.
• Able to manage external and internal business partners across multiple projects simultaneously while building solid relationships with team members, vendors, and internal customers.
• Experienced at compiling and following strict budgets
• Ability to produce compelling PowerPoint decks that provide clear recommendations and can be used for executive presentations.
• Ability to sit and work at a computer keyboard for extended periods of time
• Ability to stoop, kneel, bend at the waist, and reach daily

Please note that you do not need to qualify for all requirements to be considered.

We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.