Lead, Customer Engagement

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Lead, Customer Engagement is responsible for driving the execution and operational coordination of customer engagement and credit marketing initiatives across channels. This role ensures the timely and accurate delivery of marketing programs by managing end‑to‑end workflows, coordinating cross‑functional efforts, and supporting campaign development, execution, and performance tracking. The Lead serves as a key liaison between Marketing, Creative, Analytics, and external partners to align priorities, streamline processes, and maintain consistency across deliverables.

Additionally, this role oversees the development, routing, and tracking of marketing assets, supports reporting and insights, and identifies opportunities to improve efficiency and effectiveness across programs. The position provides ongoing support to the Senior Manager, Customer Engagement, while taking ownership of key work streams and contributing to broader team objectives and initiatives.

The base salary range for this role is $96,700 – $146,050. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Lead the coordination and execution of customer engagement and credit marketing initiatives across channels, ensuring alignment with business objectives, timelines, and deliverables
• Translate program strategies (i.e., offers, promotions) into clear, actionable creative briefs to support effective downstream execution
• Partner with internal teams and external agencies to ensure seamless campaign development and execution

• Oversee the development of creative briefs and manage end‑to‑end routing processes, including cross‑functional and compliance approvals
• Coordinate the trafficking and delivery of marketing assets to internal stakeholders and external partners
• Ensure all creative deliverables are accurate, complete, and delivered on time
• Serve as a primary point of contact for project coordination across stakeholders

• Maintain and enhance internal tracking tools for customer engagement, media, and credit marketing initiatives
• Support campaign performance monitoring by compiling, analyzing, and reporting on key metrics
• Conduct pre‑launch quality assurance and post‑launch reviews to ensure accuracy and identify opportunities for optimization
• Provide regular updates and reporting summaries to stakeholders and leadership

• Manage and maintain marketing assets within digital asset management systems, ensuring proper organization and accessibility
• Monitor…