Surgical Patient Coordinator

Surgical Patient Coordinator

Join to apply for the Surgical Patient Coordinator role at Donaldson
.

Donaldson Health ("Donaldson") provides Surgical, Aesthetic, and Functional Medicine treatments to empower you to unleash your inner confidence and bring out the very best version of you. We celebrate the uniqueness of each patient’s journey and provide an uplifting, empowered environment at the intersection of medical and boutique  - not a spa, and not a stuffy doctor’s office. We keep it real, resembling our patients who are smart, active, down‑to‑earth, and have families and hobbies and multipleilien interests.

We identify with patients’ concerns, understand their perspectives and are here to help. We take our jobs seriously and do not treat medical aesthetics like reality TV. And because we understand the mind‑body connection, we see the whole person — not just a body part or a quick‑fix procedure.

At Donaldson, theidgets Play a vital role in the Practice's surgical patient interactions. With responsibility to surgeons and their patient, the Surgical Experience Coordinator demonstrates the Donaldson culture to both new and potential clients, while fostering an environment of cooperation, positivity, and empathy among the group. Executing the surgical coordination(piece) system, the Surgical Patient Coordinator builds relationships with surgery centers and vendors to ensure Donaldson’s reputation only grows.

The coordinator is focused on keeping surgeons busy in the OR by coordinating organization to develop strategies that maximize productivity and conversion. Finally, and most importantly, the Surgical Patient Coordinator is responsible for the development of meaningful, caring, and collaborative relationships with all our patients.

• Assist patient through the surgical booking experience, from preparing quotes for the initial consultation to the interactions with patients between initial consultations and surgery booking and any communications prior to the surgery.
• Maintain intricate knowledge of surgical procedures and Practice offerings and pricing models and goals and be able to interpret and apply that knowledge to meet patient goals with the ultimate goal of booking surgeries.
• Quickly build accuratequotes based on information provided by individuals in the first consultation, and communicate with patients about surgery quotes, financing options, and cancellation policy, helping them understand options and working with them to book the surgery.
• Provide detailed written summaries of quotes to patients and potential patients after initial consultation to give them all relevant information needed to be able to book surgeries.
• Track quotes given and booking rate; track reasons given for not booking, and follow up with those who have not elected the surgery to try to get them to book; set up in‑person consults as needed to try to drive booking.
• Once patients have booked surgery, schedule surgery and payment deadlines and communicate information to the patient; during the second consultation, meet with the patient and go over before and after photos, walk the patient through the surgical journey, both before and after, and answer any questions the patient may have.
• One week prior to surgery, send patient details needed immediately before or the day of the surgery, share testing każdego and items for patient to take to the surgery center and confirm implant info.
• Ensure all patient paperwork is completed prior to surgery and order any pre‑admission testing or pre‑operative clearance as needed; additionally, ensure results are received and recorded.
• Build relationships with surgical patients to enlist vocal brand ambassadors.
• Manage OR and procedure schedules, including coordinating timing and paperwork with surgery centers and second consult and procedure schedules internally.”
• Manage patient payment spreadsheet; check in prior to surgery and follow up with patients if needed; communicate cancelling and rebooking as needed for non‑payment; find other patients to fill cancelled spots.
• Collect and accurately

  patient copayments…