Regional Manager, Tri State

The Regional Manager (RM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high-performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on creating a Legendary customer experience.

This position reports directly to the Zone Vice President of Stores and must reside in the Greater New York City Area close to a major airport.

To be successful in this role individual needs to excel in the following categories.

* Leadership

* Performance

* Workplace

* Operational Excellence

* Customer Experience.

Leadership:

* Sets clear expectations for store leadership and holds teams accountable to drive results.

* Models company values and leads by example as an active coach.

* Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities.

* Demonstrates consistent communication with regional team to ensure alignment between the stores and company expectations.

* Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity.

* Partners, influences, and builds confidence with internal and external stakeholders.

* Aspires to advance and invests in personal growth.

Performance

* Achieves regional business plans, including sales, profitability, and other financial measurements.

* Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance.

* Develops and implements regional strategy to maximize sales and drive consistent performance results across all stores in the region.

* Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper store coverage to provide a legendary customer service experience.

* Presents opportunities with fact-based information along with recommendations for solutions or support needed.

* Manages store and regional budgets effectively.

* Understands the demographics of the market to provide insights on real estate and traffic trends.

* Conducts competitive market visits or research to create fact-based analysis.

* Leads store teams to manage local marketing events and business outreach opportunities.

* Identifies underperforming stores and develops a business plan to address effectively.

Operational Excellence

* Conducts effective and efficient store visits to ensure stores are customer-ready, meeting operational expectations and creating an inclusive work environment.

* Prioritizes work schedule and store visits based on store performance.

* Ensures store managers are efficient at using all tools to sustain operationally sound stores.

* Stays informed on corporate communication, directives, initiatives, and policies/procedures.

* Implements in-store programs and best practices to increase efficiencies in sales, service, and operations.

Workplace

* Creates an engaged and inclusive environment where opinions and contributions are recognized and valued.

* Makes employment decisions and/or recommendations to sustain high performing and diverse store teams.

* Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent.

* Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning.

Customer Experience

* Ensures stores are trained on the company service model and are creating a legendary customer experience.

* Leads store teams to exceed customer expectations in all interactions and achieve a high Net Promoter Score (NPS).

* Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns.

* Evaluates stores to confirm stores are visually set to brand standards and executing marketing initiatives per company direction.

Qualifications

* Bachelor's Degree preferred or equivalent experience.

* Minimum 5 years of experience successfully leading, managing, and developing retail teams or equivalent experience.

* Must have strong decision-making and problem-solving skills.

* Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.

* Creative, and business savvy individual who demonstrates good judgement.

* Self-motivated, results oriented, strategic thinker.

* Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment.

* Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels, both internal and external.

* Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels.

* Skilled at prioritizing duties, working under time…