Analyst, Customer Insights and Reporting

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Analyst will support the Store Operations organization and be responsible for delivering high impact financial, operational, and customer insights analysis. This role will be a subject matter expert on customer insights and in‑store experience reporting, translating customer feedback, behavioral data, and operational metrics into actionable recommendations that improve store execution and customer satisfaction.

The Analyst will be expected to independently conduct both recurring, and ad hoc analyses to support strategic programs, process improvement initiatives, and chainwide priorities. The Analyst will oversee key customer insights tools and reporting, work with third‑party analytics vendors, and contribute to materials that are shared with Store Leadership and Company Executives.

This person will report to the Director, Store Strategic Finance. This is an individual contributor position (no direct reports).

The base salary range for this role is $70,310 – $97,450. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Serve as the subject matter expert for Ross' customer insights, analytics and reporting function
  , building a holistic understanding of the in store experience and how customer preferences, perceptions, and operational execution intersect to drive satisfaction.
• Lead the development and analytical execution of recurring customer insights reporting (weekly, monthly, quarterly), translating customer feedback and behavioral data into actionable insights that inform Store Operations Leaders and enterprise‑wide priorities.
• Deliver reliable, decision ready insights that connect customer behavior, operational execution, and financial outcomes to guide leadership decisions.
• Execute complex, ad hoc analyses for senior leadership, synthesizing findings into clear narratives and executive ready communications that support informed decision making.
• Design and deliver practical, insight driven financial and operational analyses – leveraging Test & Learn and customer receipt survey platforms – to support pilots and process improvement initiatives, identifying performance drivers, root causes of underperformance, and profit or productivity opportunities.
• Own and evolve the customer insights tool ecosystem, with primary responsibility for the customer receipt survey and mystery shopping programs capturing real‑time feedback on the shopping experience. Calculate and interpret key metrics, maintain core reporting, and ensure insights are reliable, scalable, and decision…