Patient Care Coordinator – Medical Spa Client Sales Coordinator LA ViE MD INC

Overview

LA ViE MD is a fast-growing, physician-led medical spa with four locations dedicated to delivering thoughtful, elevated care that helps patients look and feel their best. We are hiring a Patient Care Coordinator to join our team and play a central role in creating exceptional patient experiences and building the practice of a new location. The Patient Care Coordinator is often the first and last interaction patients have with LA ViE MD, shaping how clients experience our brand.

This role blends client experience, consultative sales, operations, marketing, and business development.

The position combines sales, client coordination, operations, and business development
. The coordinator helps guide clients from their first inquiry through ongoing care by converting leads into appointments, coordinating visits, promoting services and memberships, and maintaining strong follow-up with clients.

We are looking for someone who takes initiative, collaborates with teammates, and delivers exceptional service. If this describes you, read on to learn more about the role.

• Sales and Revenue Contribution: Drive practice growth by converting incoming leads into booked consultations and treatment packages. Confidently educate clients on services, memberships, packages, and products to increase revenue.
• Delivering an Exceptional Patient
  
  Experience:
  
  Provide a warm, polished experience for every patient interaction—from check-in to check-out—ensuring patients feel welcomed, informed, and well cared for. Educate patients on expected results using a consultative approach while ensuring full compliance with procedures and regulations.
• Relationship Building: Use every in-office visit to build connections with clients and learn about their motivations. Maintain proactive outreach to ensure patients understand post-care and feel happy with their experience. Encourage patients to complete online reviews during visits.
• Patient Scheduling: Coordinate patient appointments and manage scheduling to maximize efficiency and keep patients aligned with their treatment plans and wellness goals. Recommend services appropriately timed with personal events and milestones.
• Inventory: Manage inventory tasks and other administrative duties to ensure the office is fully stocked and operating smoothly.
• Marketing & Community Outreach: Cultivate relationships with local businesses, retailers, and community organizations to elevate brand visibility and generate new patient opportunities. Identify and develop partnerships aligned with the practice’s brand and clientele, representing the clinic professionally in the community.
• Events & Brand Activations: Support and help coordinate marketing activations, seasonal offerings, educational events, and webinars that promote the practice and drive patient growth. Responsibilities include event preparation, setup, guest engagement, coordination with internal team members and partners, and post-event breakdown. Events may occur during or outside regular office hours and are designed to strengthen brand presence and support revenue goals.
• Operations & Organization: Maintain a clean, organized front desk environment, complete weekly inventory checks, and help ensure the clinic operates smoothly and professionally each day.

• 2+ Years of Sales or Client Service
  
  Experience:
  
  Has worked in sales or client service, ideally in aesthetics, hospitality, luxury retail, wellness, or other client-facing industries that require a consultative approach to service and sales.
• Aesthetic Industry Interest: Interest in the aesthetic or wellness industry and curiosity about treatments and skincare.
• Professional and Clear Communication: Communicates clearly and with positive intent in writing and verbally with patients, vendors, and teammates while representing the LA ViE MD brand with confidence and polish.
• Team-Minded Approach: Enjoys working with others and looks for opportunities to help each other to put patients first and fulfill team responsibilities.
• Relationship Builder: Strong relationship-building skills and the ability to create a warm, welcoming, elevated environment.
• Optimistic…