Sales and Marketing Coordinator

Description

Momentum Senior Living is excited to introduce The Whitford, a brand-new, luxury senior living community currently under development in Dublin, California and scheduled to open in September 2026.

Set among the rolling green hills and blue skies of the Tri-Valley, The Whitford will offer assisted living and memory care with an elevated hospitality-driven experience focused on personalized service, meaningful connections, and everyday luxury.

We are building our founding team now and are seeking a Sales & Marketing Coordinator to support our Director of Sales & Marketing in the leasing office during the pre-opening and lease-up phase. This is a unique opportunity to help launch a new community from the ground up and be part of shaping the resident and family experience from the very first inquiry through move-in.

This role blends hospitality, administration, and sales support. You will be the welcoming face of the marketing office while coordinating the many moving parts required to successfully deposit and move in new residents.

• Serve as primary contact for future residents regarding move-in dates and details
• Process deposits, transfers, cancellations, and move-in documentation
• Prepare closing documentation and distribute to internal teams
• Guide future residents through finish selections (flooring, colors, upgrades)
• Coordinate with internal departments and vendors for readiness
• Help manage internal transfers and level-of-care transitions

• Assist with planning and executing marketing events
• Participate in outreach activities and community presentations
• Maintain CRM system (Sherpa) and generate reports
• Prepare and update marketing and sales reports
• Develop and update the move-in resource guide

• Greet visitors and manage front office experience
• Track inventory and order marketing materials and supplies
• Ensure apartments are show-ready with Plant Operations
• Maintain organized and welcoming work spaces
• Support a hospitality-focused environment across the community
• Travel locally to meet prospects or residents as needed

This role may include occasional evenings, weekends, and events based on business needs.

Requirements

We’re seeking someone who thrives in a fast-paced environment, loves people, and enjoys balancing organization with relationship-building.

• 3+ years experience in administrative, hospitality, leasing, or customer-facing role
• High school diploma required (Bachelor’s preferred)
• Strong organizational and follow-up skills
• Ability to manage multiple priorities and deadlines
• Excellent verbal and written communication skills
• Professional phone presence and customer service skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Detail-oriented with strong proofreading ability
• Comfortable learning CRM systems
• Ability to work collaboratively with multiple departments

Senior living, hospitality, leasing, or healthcare experience is a plus.