Crisis Response Analyst

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Ross Investigative and Safety Center (RISC), located at our Dublin, CA Corporate Campus, is a state-of-the-art Global Security Operations Center (GSOC) which serves as the centralized crisis response and communications hub for the company. The RISC operates 24/7/365 and plays a vital role in ensuring the safety of our 2,100 Stores, 128,000+ Associates, office locations, supply chain operations, and Ross travelers globally.

RISC is tasked with the critical responsibility of monitoring and analyzing global intelligence to identify and assess potential threats to our operations, including natural disasters, geopolitical risks, severe weather events, and travel security concerns. As the central hub for intaking, assessing, and communicating on any potential risks, the RISC provides real-time situational awareness and strategic insights, enabling proactive threat mitigation and response.

In addition to intelligence and crisis response, additional programs led or supported by the RISC include coordinating workplace violence threat response, travel security program management, oversight of guard deployments nationwide, remote compliance audits of key LP/operational processes, and overnight alarm/CCTV monitoring.

RISC Analysts play a pivotal role in our global security and crisis response strategy by serving on the frontline within a high-volume, fast-paced Global Security Operations Center (GSOC) environment. This position requires the use of sound judgment and logic to make effective decisions and coordinate responses to unique or evolving situations. You will lead the monitoring and assessment of global threats, provide critical support for traveler security, manage incident communication, and assist with leading cross functional crisis response efforts as part of the Stores Crisis Management Team (SCMT) program.

Your ability to analyze complex situations, make in-the-moment decisions, provide Best in Class customer service, and help drive effective outcomes is essential to the role. RISC Analysts are actively involved in the execution of numerous complex, high visibility programs including workplace violence threat assessment, managing guard deployments to Stores nationwide, travel security program management, global intelligence monitoring, as well as responding to alarms and incidents affecting stores.

The base pay range for this role is $31.35 - $46.85. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Maintaining a Safe & Secure Environment

• Creates, reviews, edits, and improves content for communications to recap safety related incidents to field and business partners
• Effectively executes the Stores Crisis Management Program by compiling and providing intelligence from remote monitoring, technology and media sources timely and accurately
• Works cross-functionally with various business partner teams; acts as a liaison between field and corporate departments
• Responsible for holding business partners accountable for providing appropriate updates and adhering to processes during large scale crisis events

• Continuously monitor global intelligence sources, analyzing emerging threats that may impact our retail operations and assets.
• Utilize logic and sound judgment to assess potential impacts on Ross operations to ensure risks are appropriately reviewed and communicated.
• Draft executive updates, planned event communications, and…